Report: #419678

Complaint Review: JRT Industries

  • Submitted: Tue, February 03, 2009
  • Updated: Tue, February 03, 2009
  • Reported By: grayslake Illinois
  • JRT Industries
    4639 Old Grand Avenue
    Gurnee, Illinois


Show customers why they should trust your business over your competitors...

I took my 4 year old Kirby into this repair shop and was told that they would not honor the warranty and it would cost me over $200.00 to repair the plasictic piece that fell off. The owner and the old lady that assists him were extermly rude and unwilling to privide customer service. When I dropped off my vacuum cleaner I told them not to do any repairs or anything on the vacuum cleaner. After getting the same attitude from Kirby headquarters, I went back to the shop to pick up my Kirby only to find out that he did unauthorized work and then had the gall to charge me for it after not providing me with any customer serivce or business ethics.

When I went online to find report them and let everyone I know about their business practices - I discovered that they also file false employment advertisements on Craigs list.

Please do not solicit them for business or employment. They lie and provide no services yet feel they are doing a service to the customer. I have reproted them to BBB and Kirby headquarters. Though the attitude at Kirby headquraters lacks the same business ethics and customer service as JRT Industires in Gurnee Illinois.

grayslake, Illinois
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This report was posted on Ripoff Report on 02/03/2009 01:14 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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