On 06/24/03, my wife and I contracted with Jubilee Home Solutions to do a bathroom remodel on our first floor bathroom. The job was a disaster from the start. The job started approximately a week late, only one worker was sent to do most of the work and my lawn was used for a parking lot by this worker.
The weather was hot and I am disabled and cannot tolerate heat but the worker had the door open most of the time running up my electric bill. The West wall in my bathroom was modified for water service and a drain for a washer and dryer. The carpenter drilled holes for the water service and drain in the 2X4" on the floor of the wall. When the plumbers came these holes were not used but 3-4 studs in the wall were cut to accomidate the 2" drain so a piece of the studs were removed(approx.4" from each. The remaining stud was not tied into anything but left free standing. The studs were also drilled for two 1/2" copper water lines further weakening the studs. Then approximately 100# of cement was poured where the tub was set and approximately thirty-five 12"X12" tile added to the floor with the weight of the grout and the cement used to set the tile.
The painting was of poor quality as stated by the companies own worker who redid the paint a few month's later. Approximately 1 year later it was noticed that the upstairs bathroom West wall was dropping 3/8" and the door would not shut and there were numerous cracks in the wall. The outside of the wall of the first floor bathroom showed cracks and pieces of drywall compound falling off in the area of the cut studs. Jubilee Home Solutions was notified and they informed us that they would come look at the problem for $65.00/hr. They immeadiately "hid" behind their one year warranty saying that it had expired.
I later found out that no permit was ever applied for or recieved. Jubilee Home Solutions advertises on local television stations remarking about their quality workmanship and that they are members of the BBB and that they are members of the AHRA. The Missouri Attorney's General office says that they don't handle this type of complaint. I have yet to recieve a reply from the AHRA as I have sent them an e-mail explaining this fiasco. The Greater Kansas City Better Business Bureau closed the case without seeing all of the evidence. I mailed them digital photographs of some of the poor workmanship, and they closed the case before recieving them.