Jump For Fun telephone number 1- 800- 281-6792 child's birthday ruined Poway California

A house full of excited children at our large extended family gathering waited for the promised "bouncy house" that never came. The credit card was swiped, and when I called the day before for a last minute check-in I was assured the order was in the system and they would deliver the equipment the next day. 

The order was placed over a month in advance. It was supposed to be delivered on August 20th, between 7am and noon. I called at 11:40 and was told that the driver was on schedule. The bouncy house never came. I never received a call to tell me there was a problem. I called a few minutes after noon and it took me over 45 min. on the phone to learn that the delivery truck broke down and they had no backup. The supervisor for our area had no car, so could not rent a truck and get it to the stranded driver of the delivery truck. No roadside assistance?

I learned all of this on my third call when I was transferred to a supervisor who came on the line and gave me news. He did not offer any solution, or refer me to another company. He asked if my husband had a truck. I am a recent widow and no, I do not have a truck. The absolute worst customer service I have ever experienced. How do they stay in business?