Complaint Review: JUNO - United Online - Woodland Hills California
- JUNO - United Online LNR Warner Center, 21301 Burbank Blvd. Woodland Hills, California U.S.A.
- Phone: 818-287-3000
- Web:
- Category: Internet Service Providers
JUNO - United Online Total Scam! Ripoff Continued Charging Account after account was cancelled. Fradulent Charges Very Dishonest, Bad Business. LIARS. SCAMS! Woodland Hills California
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I subcribed to Juno Internet (aka United Online, Netzero)and I had cancelled my account because of computer issues. Not caused by Juno. But by viruses from another ISP (internet service provider) I had every intent to reactivate my account after my computer was fixed. but i was unable to fix my computer. I called to cancel the account. They told me I couldn't get back the month of service (I couldn't use it because of the computer problems) but they told me I could get a free month of service. I didn't want that because I couldn't use my computer. I received a letter in the mail from United online collections. The letter said i owed them money.
I called Juno and they told me they were not able to charge my bank account and that was why it was sent to collections. I told them the account was cancelled and I shouldn't be sent to collections. They told me I needed to write a letter. Keep in mind I cancelled the account last october. I checked into my bank account and i found out that I was charged for 6 months after I cancelled the account. 3 months of which I was charged 2 times in the same month!!! I immediately called juno again and asked to speak to a manager and i was refused the request several times. the woman i spoke with was very rude and told me i need to write a letter and that there is nothing she or her manager can do. I am going to do everything in my power to get my money back! I hope nobody chooses Juno as their ISP.
Tiffany
Burbank, California
U.S.A.
This report was posted on Ripoff Report on 10/17/2005 06:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/juno-united-online/woodland-hills-california-91367/juno-united-online-total-scam-ripoff-continued-charging-account-after-account-was-cance-161078. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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