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Report: #18824

Complaint Review: JUNO - Olyphant Pennsylvania

  • Submitted:
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  • Reported By: apache junction Arizona
  • Author Confirmed What's this?
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  • JUNO www.juno.com Olyphant, Pennsylvania U.S.A.

JUNO ripoff ripoff thieves Olyphant Pennsylvania

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Once Juno has your CC number they consider it as an invitation for a self-service into your wallet. Don't give your wallet to these criminals, unless you have too much money and you don't know what to do with it.

First they offered me a free membership but like many companies they wanted my CC # in order to give me the free membership. I just wanted to try Juno and cancelled the service before the free month expired.

Then I did not hear anything from Juno for many months. I kept using my Juno email account and from time to time I clicked some links I received in my emails. In April/2000 Juno charged me $ 15.57 using the CC # I had given to them for the "Free Service". When I called them up to ask them to explain these charges to me that told me that I had signed up for a 3 cents/minute plan.

This was an outrageous lie- I had never heard anything about this plan until that day and I talked to a supervisor. He insisted that I had signed up for this plan and did not want to give a refund. The other thing was that I never spent 8.7 hours using Juno. They told me that these 8.7 hours were accumulated in 3 months. If they had charged me a smaller amount after the first month I could have stopped this bullshit earlier that's why they did not hurry to charge my CC.

I still kept using their free email service and a couple of weeks ago I had to reformat my harddrive because there was a virus on it. When I tried to "Import" my email account, Juno did not want to accept my password. In order to retrieve a password you need a PIN number. I never had created one before and never new about the PIN number. Under "Help" Juno explains: "You can create the PIN number, using your password. I sent them an email and they wanted me to call a 1-900 number for $ 1.95/ minute. I don't think so, I better save that money for a sexline.

Stefan
Phoenix, Arizona

This report was posted on Ripoff Report on 04/15/2002 12:19 AM and is a permanent record located here: https://www.ripoffreport.com/reports/juno/olyphant-pennsylvania-18448/juno-ripoff-ripoff-thieves-olyphant-pennsylvania-18824. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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