Complaint Review: Just Answer - Internet
- Just Answer justanswer.com Internet U.S.A.
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- Category: Liars
Just Answer Bait and switch. Internet
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Said I could chat with an online expert. After paying found out that I would get an e-mail the next day with help. Help was useless. I was told that I probably had a corrupted registry and that I would have to reinstall my operating system. This computer is high end and brand new out of the box. Vista 64 bit, quad core, 8 gigs of ram with a 1 gig graphics card. The only reason I tried to use them is because it was after hours and I needed help right then. They said they had over 30 experts online at the time and the implication was that I could chat with them. It didn't happen that way, it ended up me sending them an e-mail and then waiting for them to e-mail me back, not the same thing as chatting at all. There was no chatting at all, just e-mail. I had to wait until the next day and call Adobe Tech support who solved my problem for me for free. I was willing to pay the $16 if they had been able to help me right then and there.
I was baited and switched.
Bob
Robert
San Antonio, Texas
U.S.A.
This report was posted on Ripoff Report on 06/04/2009 08:42 AM and is a permanent record located here: https://www.ripoffreport.com/reports/just-answer/internet/just-answer-bait-and-switch-internet-458466. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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