Just Answer.com Deceptive website, wrong advise given Internet

Thank you for your review of JustAnswer.com and we apologize for any inconvenience or confusion. To be clear, we are not HP nor are we associated with HP, but we do have Experts who can answer any questions about HP products. I understand that you received an answer that wasn't satisfactory, but as you can see we have a 100% customer satisfaction policy, if you do not get an answer or you do not get a satisfactory answer, you are entitled to a full refund within 30 days.

I know you mentioned you were jostled from one screen to another, but we make it a point to be as clear as we can each step of the way. Usually, you begin to post your question and are taken to a payment page where you input your credit card information to cover the payment for your question. Once you input your credit card information, an initial $5 deposit is made and the balance is taken when an Expert responds. Unless you are on PayPal, since they do not allow split payments, the full payment is taken when you post your question.

If an Expert gives an answer that you feel is incorrect, we can send the information to our Expert team for review. If you would like to have your question reviewed, you can send an email to chase@justanswer.com with a note and a link to your question page or the email address on your JustAnswer account. I hope this has helped clear up any confusion and we look forward to helping you further should you need it.

Warm regards,

JustAnswer Customer Support Team