My rear brakes Started to grind two days ago. I called around and found that Just Bakes had the best prices by far, $99.88. I made an appointment and took the afternoon off to get the work done.
Upon arrival they seem real customer oriented. They made it a point to have me in the garage while they pulled my bakes off and kept telling me how they want the customers to see what they are doing, I thought this was great as most garages will not allow customers in the work area which always leaves a question of doubt to the work being done.
I had my front brakes replace about 4000 miles ago but I figured that for the extra ten dollars I would have all four done. When they pulled the bakes and rotors they proceeded to tell me that all four rotors needed to be replaced, all four calipers needed to be rebuilt.
They recommended changing some break lines need replacement and of course all the hardware i.e.: brake clips needed to be replaced. When it was all said and done the repair total was $869.00, far cry from the $99.88 special. I've worked on my own breaks for years and the only reason I took it in was lack of time.
So I knew they were trying to take advantage of the customer. If I were a person who had no idea about breaks they would have had me scared into doing the work. I told the manager that I could not afford to spend that so he asked me how much I could spend.....I told him around $200.00, big mistake.
He stared refiguring and came up with $243.00 for breaks and new hardware and told me I could get the rest of the work done later. If my breaks were as bad as they led me to believe, he would have been really concerned about not having the complete work done. I instructed him to only complete the $99.88 break job. He asked me how they were going to keep the breaks on without the new hardware. I told him with the hardware that held the brakes on when I came in.
I will never go back to Just Brakes and I recommend you don't either. I also recommend finding a local garage were you can build a rapport with the personnel. Thanks for letting me sound off.