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Report: #556245

Complaint Review: JUST BRAKES - Mesa Arizona

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  • Reported By: SURVYDOG — Mesa Arizona United States of America
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  • JUST BRAKES 9249 East Guadalupe rd Mesa, Arizona United States of America

JUST BRAKES Tony Dessruissea, Michael Huffman wasted my money Mesa, Arizona

*Consumer Comment: Just Brakes on Ellsworth and Guadalupe is fantastic!

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Had a problem with my 2002 chevy truck. It sounded like the brakes were going bad, the brake pedal had some inconsistency to it, and the brakes wanted to stop the truck without me touching them. So I bought the parts to do the front brakes. Brakes are done, but now I have a problem where the front calipers are sticking real bad. Making a bad smell and just burning from not releasing. So we decided to go to a Pro to fix them because I dont have the money for guess work at this point. When I was doing the brakes I noticed my fluid was not correct, it was green. Went to Just Brakes and told them what I have done as far as the brake job and told them there might be something wrong with the fluid being contaminated and that needs to be checked.


Tony Dessruissea the manager or something told us that the fluid was green and that it could be another type of brake fluid, and that the calipers were bad and needed to be rebuilt along with back parking brake needed to be done. So 500.00 and a week later the problem is back, the truck wants to stop itself. We bring the truck in this morning and they test drive and check it out, they tell me there is something in the fluid and that the whole system needs to be redone at a tune of a $2000.00 dollars give or take. This check only took no more than 3 minutes after test drive. Why did they not find this the first time after I told them the fluid might be bad? Simple they wanted the first 500 and knew I would come back with the problem they didn't fix.


The tool Michael Huffman another manager told me Tony was on vacation and he doesn't have a answer why it was not caught the first time or that its possible that it would not show bad on certain days (Which Makes No Sense) being there was probably more bad fluid in the system the first time. I couldnt imagine how much bad fluid was in there after they flushed it the first time for them to find the problem under 3 minutes the second time and not the first. Do not bring your car here unless you got $3000.00 to just let them rip you of the first time. This is my first reaction to this wrong doing. I will take this as far as I have to go with just brakes to get my money back, so I can put it towards the real fix for my problem. Oh the tool comment about Michael Huffman was because he thinks the right way to deal with a customer is to call him big boy while trying to discuss the issue at hand.

This report was posted on Ripoff Report on 01/18/2010 12:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/just-brakes/mesa-arizona-85212/just-brakes-tony-dessruissea-michael-huffman-wasted-my-money-mesa-arizona-556245. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Just Brakes on Ellsworth and Guadalupe is fantastic!

AUTHOR: savvy shopper - (USA)

POSTED: Tuesday, January 26, 2010

 

I have brought my car into that same Just Brakes location on more than one occasion and have had nothing but positive experiences.  The first time I was there was just to get a routine check-up and hopefully walk away with just the $99.88 deal they are always advertising on the radio.  Both the managers Tony and Mike were completely professional and after my car was inspected Tony walked me around the car and pointed out that my pads were starting to wear a little but no where close to needing to be replaced.  He gave me my car keys back, told me to come back if I had any problems and I walked out of there not spending a single dime.  A few months later my brakes did start grinding a little bit, so I took it back to them.  They again were very professional. They took me out to my car, showed me what was wrong, and fixed it for about 1/3 of what I had expected to pay.  I  haven't had a problem since, and it's covered under a warranty. I'm very pleased with the work this place does.

 

I have referred friends to this location because of the honest service I received.  I am a female that has gone to other car repair places and have been almost taken advantage of by shady employees (its a good thing I know a little bit about cars).  The employees at Just Brakes treated me with respect, and did NOT assume I was a "dumb female". I will always take my  car(s) to this Just Brakes location on Guadalupe and Ellsworth, as the management and employees are as honest as the day is long.  I wish they did more than Just Brakes. 

 

 

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