Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #822362

Complaint Review: Just bridals LLC - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: Hilda — Abuja, Nigeria Other Nigeria
  • Author Not Confirmed What's this?
  • Why?
  • Just bridals LLC 4231 WEST COMMERCIAL BLVD. Internet United States of America

Just bridals LLC Vanessa Luxuries LLC Ripped me off by charging me re-stocking fees and visa card fees on payments i made for items she claimed to have for sale which she didnt.. Internet, Internet

*REBUTTAL Owner of company: FALSE ALLEGATIONS MADE BY MRS HILDA TITILOYE

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

The owner of this business- Mrs Vanessa Salami contacted me in Nigeria via phone from the USA in the 1st week of September, 2011. She had seen my details online and knew i had a bridal store and she had dresses for wholesales. I familiarized myself with her over several phonecalls and decided to give her a try. She said she had dresses from Eden and alfred angelo bridals and referred me to their websites. I chose a total of 17 dresses which she said she had in stock ready to ship- 6 from recent seasons at $300 each and 11 from older seasons at $240 each.

I sent over my visa card details for her to charge manually using her POS(i chose to use the card because it will credit her account instantly rather than use a funds transfer which could take 3-5 business days to get to her). She 1st charged my card for 1 dress($300) and after the transaction went through smoothly, she charged the card for the rest of the
$4160 in 2 installments of $1,940 and $2,200. The initial $300 was for a whitealfred angelo  style 206 size 8 or 10
which a customer of mine had already placed an order for and Mrs Vanessa said she had. I emphasized that the dress must be white, yet on receiving the dress 2 weeks later in Nigeria, it was ivory, inconspicuously torn and had no shawl
as depicted in the picture of the dress (She sent a shawl for the dress  4 weeks later but again it was the wrong one) .
She claimed these mistakes were made by her staff, so despite the legal action threatened by the disappointed customer, i considered the huge losses Mrs Salami would suffer from shipping expenses back to America from Nigeria and
did'nt send the dress back.

 In the meantime, the POS payment for $4,160 was held up by her bank for up to a week and eventually reversed and returned to my visacard. I immediately went ahead to make another payment via google checkout as i didnt want to miss the dresses. I pleaded with Mrs Vanessa to keep the dresses for me considering I was making all efforts to make payment via options available to me. I asked several times if the dresses were still available and she said they were. Unfortunately google checkout took another 10 days to get cleared because she was a new merchant.

After the payment cleared, that was when we told me she had sold some of the dresses. Even though this was already
a breach of contract, i told her i was open to replacing with similar styles.She started sending pictures of dresses from more than 4 years ago for me to choose from. Dresses we agreed on $240 for, she said they were no longer $240
but $300 as she claimed they were from present seasons even though they were not.

The whole transaction started looking fraudulent at this point so i decided to cancel the order. On cancelling she started telling me about charges of more than $400 for the initially cancelled POS transaction and how she had already used my money to place an order on my behalf from her suppliers which i had to wait for. She placed this order without consulting me 1st. Inspite of all this i decided to wait for these new dresses, just to give her the benefit of the doubt. After waiting for a week with nothing, i just decided to end it all and take a refund.

Mrs Vanessa then told me i had to wait for her to send the dresses back  and get a refund from her suppliers 1st before paying me back. This process took another 3 weeks- 1st it was a story of not using priority mail, then a wrong zip code, then a holiday and many other excuses. When she eventually got the refund from her suppliers as she claimed, she sent me a refund invoice where she deducted $430.51 for credit card charges and $198.91 as a 5% restocking and handling fee.

I dont know of any credit or debit card transaction fees that come to 10% of the transaction and considering i did not take anything out of her store, i dont see why she should charge me any re-stocking and handling fees.

Let me state here that most of our communication had been informally over the phone and via email- she never sent me an official invoice stating her terms of service. And even on her website, there are no terms and conditions for wholesale buyers.

This ordeal lasted a whole 3 months and when she eventually decided to make the refund, it took an extra week with her eventually making the refund in Naira (Nigeria's currency). Making a payment $15 less than the prevailing dollar rate that day. I was hospitalized for the delivery of my baby the day she finally made payment(26th November, 2011).

Ultimately this woman has defrauded me of $644.42.

In summary:

1)Mrs Vanessa wasted 3 months of my time.

2)She never stated her terms and conditions of business. She even threatened me with a no refund store policy which is on her website. She threatened me with this policy and said she would convert my money to store credit where i must buy whatever she has to offer me. A no return policy should only apply when a customer has taken items out of the store. In this case i doubt she ever had these dresses to begin with as she kept pushing for me to trust
and let her send dresses similar to what i had previously chosen without sending me pictures to see. She kept telling me these were 2012 designs which werent online yet, so i couldnt google them up. She also didnt have time to
take pictures and send so i could be sure of what i was buying before they are shipped down to Nigeria.

3.Even though i never took a pin out of her store, she charged me phony re-stocking and handling fees.

She made this transaction null and void when she sold dresses i had chosen and allowed me to still go ahead and make payment, then later offer me much more inferior dresses.

I have a ton of emails we exchanged to back up my complaint.

This report was posted on Ripoff Report on 01/13/2012 02:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/just-bridals-llc/internet/just-bridals-llc-vanessa-luxuries-llc-ripped-me-off-by-charging-me-re-stocking-fees-and-vi-822362. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

FALSE ALLEGATIONS MADE BY MRS HILDA TITILOYE

AUTHOR: Just Bridals - (United States of America)

POSTED: Monday, April 23, 2012

Mrs Hilda Titiloye the owner of Quipid Bridals in Abuja, Nigeria is a very difficult customer. Hilda Titiloye had mentioned that I called and asked her if she wanted to buy dresses from me while in the USA, which is NOT TRUE.

I had called her and other bridal stores in Nigeria from the list of Bridal stores listed on the website. I called to inform her that I would be coming to Nigeria this year to conduct a bridal show, and I wanted to invite her.

I also asked if she would be interested in gowns and that she could send me pictures of her choices so that I can have an idea of the styles needed when I get to Nigeria. She immediately replied that she could not wait till I came, and that she needed them right away.

I honored this and told her that I could supply her gowns and that was how we started the transaction. She claims that I sent her phony dresses which is a false statement, all my dresses are brand new and recent styles.

Since she claims that they were phony, why did she not return the phony wedding dress even after
I had told her to do so several times?

I am not surprised at Hilda Titiloye`s actions because I had given her the link to Sunbiz.org to make complaints in one of my previous emails. I found it extremely hard to communicate with her regarding the business transaction.

Hilda Titiloye does not regard my company`s policy and she feels that my store policy`s are put in a way to be fraudulent.

She was a very difficult and impatient customer to work with which was why on several occasions before the Google checkout transaction went through, I had suggested that she terminate the transaction so that Google could issue her refunds due to her numerous complaints.

She refused to terminate the Google transaction and insisted on her intent to buy the items. Even while the Google transaction was taking a long time to process she kept on asking if I was being fraudulent about the pending payment by Google.

Again in order to satisfy her worries, fears and concerns I had to send her the correspondence
email Google had sent me about their transaction duration policy to her.

I honored Hilda Titiloye`s refusal to terminate the Google transaction and did not impose the transaction cancellation because I wanted to satisfy her by giving good customer service, even if I could foresee a lot of problems on the way which I explained to her.

Vanessa luxuries now Just Bridals has its policy`s clearly stated on the website, and we do not issue refunds which applies to the customer when making a purchase. It is not a threat as she stated in her letter, but simply a policy.

Regarding the 5% restocking fee this is issued when customers request for an item and later for some reason reject it. This restocking fee is issued only when the customer has confirmed their intent to buy or paid, and later change their mind based on any complaints made on items quality.

Regarding the previous dress I sent to her, on receiving it she had complained that it was white she wanted and not ivory, which I clearly apologized for and asked her to return the dress. She refused to return it because she knew how expensive the dress would cost her elsewhere.

She also complained of a missing shawl which I know was sent with the dress. But in order to satisfy her yet again, I sent her a new shawl which on receiving she complained again was the wrong shawl. I repeated that she return the dress which she refused to again. 

After about two weeks later she calls again and complains about the dress being torn, I asked when this was noticed she replied that while a bride was wearing the dress in her shop she
noticed the tear.

I told her at this point there was nothing I could do, because the dress was in good condition when I sent it to her and she had not complained about any tear when it was received until after two weeks of brides trying on the dress in her shop.

Obviously the several brides had torn the dress while they were sampling the dress in her shop.
She complained about the $430.51 I had deducted from her
payment.

This was the fee my merchant company had charged me for the transaction of $4,140.00 and not $4,160.00 as she stated in her letter from the first transaction. Any fee incurred when a customer makes a foreign exchange transaction through a POS system is to be paid by the customer.

Initially I had advised her to transfer funds to my business account which she refused too because she claimed that the service charge by her bank would be too high, so she suggested paying by credit card to my POS system because the fees would be less.

Regarding this issue I had sent her a copy of the official receipt statement my merchant company sent me as a proof, but I guess she thinks that the merchant company is also a fraud.

When Hilda Titiloye made the Google checkout payment a service fee charge was deducted by Google checkout, which I am surprised she has no problem with.

Regarding the refund, when she had confirmed her intent to buy all the dresses I placed an order with my money before the Google checkout money had cleared because I did not want any more delays for her items, considering that she had firmly insisted that she would buy them.

After the money cleared I had told her that I had some of the dresses and was expecting
the remaining items from my suppliers she immediately flared up and said that she wanted her money and so on. At this point I firmly told her that unfortunately I could not give refunds.

After the numerous phone calls and disturbance from her I wanted to just complete her transaction, so I told her that I would have to return the order back to the suppliers and immediately I am given a refund I would refund her the money.

This took a while because there was a holiday in the US and Hilda Titiloye was very impatient at this point all she was thinking of was fraud.

When I wanted to make the refund back on her card Hilda Titiloye refused and insisted that I put the money into someone elses account in the US and not her card. Now at this point I began to become suspicious of her and did not know exactly what she was trying to do.

So I firmly told her the only way I could make a refund was on her card or to an account with
her Legal name on it. This took her a while to produce. After some days after going back and forth she later agreed to it.

I paid her the exact refund for $3,348.82 into her account in dollars, which was converted by her bank in Nigeria`s currency. After the payment I did not hear from her again.

She had complained in the letter that it was $15 less, this might have been as a result of the stock market exchange rate and Nigeria`s local bank rates.  

I have also filed a complaint regarding her false allegations to the Florida State Bureau. After their investigations they found out that her allegations were all false. Their conclusion was that I tried my
utmost best to satisfy Mrs Hilda Titiloye, and have therefore since closed the case.

For more information and proof you can contact the Florida State Bureau for more information @ 850-561-3990.
 

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now