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Report: #753402

Complaint Review: Just Flowers - Los Angeles California

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  • Reported By: gargangel — Greenwood Indiana United States of America
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  • Just Flowers 2127 Westwood Blvd Ste 200 Los Angeles, California United States of America

Just Flowers HORRIBLE PRODUCT, TERRIBLE CUSTOMER SERVICE Los Angeles, California

*Consumer Comment: sounds like they make a habit of this

*REBUTTAL Owner of company: We are here to help.

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I went to their website 7/14 to check a delivery time frame, began placing the order, but canceled when I wasn't confident that the product would arrive on time. This was for a funeral on 07/15/11 and it needed to be at the funeral home no later than 11 am.

I RECEIVED A CALL FROM THEIR REPRESENTATIVE who wanted to know if I needed help with my order. I was very impressed that they would call me and try and help, so I gave them a chance. I explained my concern and also I really didn't feel like I could absorb over $60 for the arrangement so that was my reason for terming the order. He asked me what I was looking to spend, and I advised that I really needed to stay in the lower $40 to upper $50 range. He told me that he had the ability to not only guarantee delivery but also provide me with FLOWERS that would be a total of $49.21.

Again, I was very happy with that customer service- until I received a phone call at approximately 9:30 am on 7/15/11 advising me that the flowers I was promised could not be delivered, and that they are making a substitution. They then explained what the substitution was, and it was not acceptable.

By then I couldn't contact another florist. I called the "manager" and was told I could not cancel the order, and would not be able to receive a refund. I have a picture of the "plants" they used, and they look horrible. The refuse to make good on their "guarantee" and the "manager" told me that the best she could do is issue a $10 credit.

The "substitution" looked horrible, and I could have picked out better weeds from the side of the road. They also refused to escalate the call.

This report was posted on Ripoff Report on 07/15/2011 11:21 AM and is a permanent record located here: https://www.ripoffreport.com/reports/just-flowers/los-angeles-california-90025/just-flowers-horrible-product-terrible-customer-service-los-angeles-california-753402. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
1Employee/Owner

#2 Consumer Comment

sounds like they make a habit of this

AUTHOR: punkinpink - (United States of America)

POSTED: Saturday, August 13, 2011

I bet this is the same company that did this to me. I wanted to order some flowers same day service, and was willing to pay the outrageous fee for it because I friend had an upsetting day and I wanted to cheer her up. The website was GUARANTEED same day if you order by 3:00pm.... I was surprised they could guarantee that but figured what they hey, ill try it and see.

Well lo and behold I get a call at 5:30, two hours and 45 minutes later and got the same story "sorry we can't deliver those flowers today, but we can tomorrow" uh no? Why would I pay out of the nose for something to be delivered today if i could wait for tomorrow? So I asked for a refund.

Luckily for me, I pay these kinds of items with a credit card. My card showed my flowers taken out of my account that night, I waited 5 business days for the refund and didnt get it. 5 business days should be more than enough time to credit my account since it took them less than 24 hours to take it OUT of my account. ( this always annoys me) So I called my credit card company and did a charge back.

 I'll never do business with an online service again. I would much rather go or call the local florist ( they haggle too if you ask nice) and ENSURE the flowers I want and I ordered are delivered when I say.

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#1 REBUTTAL Owner of company

We are here to help.

AUTHOR: JustFlowers - (United States of America)

POSTED: Friday, August 12, 2011

We apologize for any inconvenience we may have caused you in this.  I want to assure you that we stand completely behind our product and our service.  What is your order number?  I will have one of our managers contact you with a resolution to this matter.

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