Report: #144736


  • Submitted: Wed, June 01, 2005
  • Updated: Mon, November 19, 2012
  • Reported By: SCOTTSDALE Arizona
    8563 E. San Alberto Dr Suite 135
    SCOTTSDALE, Arizona

Show customers why they should trust your business over your competitors...

Duane Abbajay, and Paula Pennypacker owners of Just for redheads ripped me off.

I in good faith did work for them at their home. They in turn did not pay me. When I stopped construction, they lied to another contractor to finish the job.

They owe me $17,000 dollars.

What true scum bags, and low lifes they are.


Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 06/01/2005 04:36 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 REBUTTAL Owner of company

Tony Catalana is a Liar!

AUTHOR: Duane - (U.S.A.)

Tony Catalana Is A Liar!

Not only is he the most unethical contractor we have ever experienced in our 30+ years of home ownership, he is a liar an I have all the documentation to prove it.

1) His own attorney admitted IN WRITING that he was paid more than he actually did.

2) I have the cancelled checks to prove it.

3) Each time he was paid a contracted portion (over $11,000) he would dissapear for weeks at a time.

4) As the project was more than a year behind, I shared the information with Juanita at the AZ ROC.

Her instruction was to 'Fire Tony Catalana And Hire A Reputable Pool Builder.' We did, which made him angry. So angry that his partner-in-crime wife Marjorie, attempted to steal funds from our home equity loan. (The bank notified us, and the attempt was denied.)  So then he resorts to smearing one of our brands?

WE are celebrating 25 years of serving customers the world over, and create excellence. Even though the best of restoration efforts were made, we wwere still forced to credit the new buyer of the home $5,000 for faulty pool design.  This can easily be verified by contacting the honorable Jim Dunning, owner of Keller-Williams AZ.



Respond to this report!

#2 REBUTTAL Owner of company

Just for Redheads is a customer centered company

AUTHOR: Duane - ()

Just for Redheads Beauty Products is enjoying our 22 year of serving the beauty needs of redheads around the world.  We were just featured in the gift bags at the Golden Globe awards.  In the highly competitive cosmetic business, there is excellence, and everything else. Everything less than excellence results in customer losses.  It is critical to maintain a fantastic team of highly dedicated individuals creating customer excellence.  Unfortunately, that means that when a  potential associate does not meet our standards of excellence, we cannot keep them.  Particularly when  customers complain about them.  The reality is that this may disgruntled individuals like this annonomous assalt.  

We do not apologize for our standards of excellence, because our customers have grown to expect it.

We have had a top customer service rating for over 20 years of growth, and our extremely proud of the job that our current team members, all who have been with us for over a year, produce. We monitor every customer comment very carefully, and receive over a 99% outstanding reviews from them. Nobody does it better.


Duane Abbajay


Just For Redheads Beauty Products

Respond to this report!

#3 UPDATE EX-employee responds

These two are shady shady.

AUTHOR: K1 - (United States of America)

I was hired at JFR as a customer service representative. I knew something was a little off when during my interview I was asked to do unpaid work. I wrapped makeup for about 30 minutes after handing my application to the manager. I did get hired, and was told the position was 4 hours a day, 16-20 hours a week. I knew it was part time, but I did need to work all the hours I was scheduled. I only got 3 "full" weeks of work. The Abbajay theory of business is that if there are not many orders going out, then we shouldn't come in to work. So he would call us off randomly when he didn't feel like we were "busy enough". I am the kind of worker that can and will find something to do. Stocking, cleaning, wrapping, whatever. Not to mention the fact that their customers were constantly upset at the fact that due to his theory of business, we were not available to assist them on their "Customer Care" line during the hours we are listed to be available in THEIR OWN CATALOG. Duane  had an irritating habit of interrupting us during calls to insert whatever opinion he had about our end of the conversation, leaving the customer hanging on the line. He also has the idea that his employees ought to only speak when necessary, and expected us to work in complete silence unless we were talking about the products in some form. He likes to send what he feels are "motivational quotes" to our private cell phones. In the 2 months I stuck it out there, I never actually met Paula. He ended up basically telling me that "there wasn't enough work" and offered to mail me my check. I didn't trust that he would, so I insisted on picking it up myself. They do not value their manager, who is a good girl, or the rest of their staff. I am amazed that no one has reported them to the labor board. Also, I was always paid straight cash without filling out a W2. But he had the nerve to claim that they are "big time makeup". I bet Max Factor requires W2 forms. Do not work for these people if you actually need the income. You won't be able to depend on it. And Duane is condescending and obnoxious.
Respond to this report!

#4 Consumer Comment

Call the Pot black

AUTHOR: Fred - (United States of America)

Catalano Custom Pools stiffed me for around $1400 on my service to his company. Imagine how what goes around comes around. We agreed to a price and when the job was done and and his hands it took him almost 2 months to send the check and then it was $1400 light.

Respond to this report!

#5 REBUTTAL Individual responds


AUTHOR: Duane - (U.S.A.)

In about June, 2004, Duane Abbajay and Paula Pennypacker (the Abbajays), who own Just for Redheads Beauty Products, retained Tony, of Catalana Custom Pools and Spas, LLC (Catalana), 7664 E. Softwind Dr., Scottsdale, AZ 85255, to construct a pool, spa and other improvements at their home.

In the Abbajays' opinion, Catalana materially breached the parties' contract by, among other things, (a) failing to complete the project on time; (b) reneging on its agreement to perform certain material aspects of the project; (c) abandoning the project; (d) negligently referring the Abbajays to other contractors; (e) negligently performing the work it did complete; and (f) engaging in business practices the Abbajays felt were inappropriate. The Abbajays believe that they have suffered tens-of-thousands of dollars in damages as a result of their dealings with Catalana. Despite the foregoing, Catalana demanded that the Abbajays pay additional sums to Catalana. (Catalana dropped its demand from approximately $17,000.00 to about $13,000.00.) Although the Abbajays and Catalana each retained counsel regarding the dispute in 2005, the matter never went to court. Thus, Mr. Catalana's posting on the Rip Off Report is baseless.

Equally important, the Abbajays' contract with Catalana related to their personal home; the contract had nothing whatsoever to do with Just for Redheads. Nonetheless, on June 1, 2005, the date that Mr. Catalana posted his notice on the Rip Off Report, Mr. Catalana wrote an e-mail to the Abbajays, which stated, in part, as follows:


As Catalana's contract with the Abbajays had nothing whatsoever to do with Just for Redheads, the Abbajays do not feel that Mr. Catalana could have had a legitimate purpose in posting his notice on the Rip Off Report. It is unfortunate that, rather than resolve his dispute with the Abbajays in a legal manner, Mr. Catalana chose to attack their company on the Internet.
Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.