Report: #1040921

Complaint Review: Just Quality Services

  • Submitted: Fri, April 05, 2013
  • Updated: Fri, April 05, 2013
  • Reported By: Mike — West Dundee Illinois
  • Just Quality Services
    1611 Seminary Ave.
    IWoodstock, Illinois
    United States of America

Just Quality Services Just Quality Movers Bait and switch IWoodstock, Illinois

*REBUTTAL Owner of company: We are honest movers

Show customers why they should trust your business over your competitors...

Bait and switch sales practices.


I contacted Genivea from Just Quality services  / Just Quality Movers at 815-403-5422 on Tuesday April 2nd and arranged for moving at 10:00 April 3rd.


On the morning of April 3rd Genivia contacted me and stated that they had a larger job and would not be able to do my move that day as agreed to.  Genivia gave me the name and number of another company that was able to do the move that day.  When I contacted the other company, they were over 1.5 times more in price.


I contacted Genivia again and then made arrangements for a Friday April 5th moving.  When I called to confirm on April 4th all I got was voicemail (multiple times), when I called on the 5th again to confirm our reservations for that day, all I got was voicemail (multiple times).


I never did receive a call back.


I found this company advertising on Craigslist, and the phone number given above just roles to a generic Sprint voice mailbox with just the phone number, there is no mention of the company name.

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#1 REBUTTAL Owner of company

We are honest movers

AUTHOR: Just Quality Services - ()

Sir, there were'nt any bait and switch practices envolved in this scenario. A bait and switch is when one company advertises an item or term/price/rate ect, at an attractive price to lure you in and then try to sell you are more expensive item.

We never booked your move because we didnt have any availability on the days you wanted to move, which is why we gave you the number to another local company so they could accommodate your situation.

You called back and asked could we move you on a different day and we were booked for all the days you wanted to move. After that we never received another phone call from you.

The price that the other moving company quoted you had has nothing to do with us and is out of our hands we were simply triing to help find you another mover.

For us to succsessfully bait and switch you we would have to be the ones to benifit from the situation in some mannor and in this scenario we would not have at all.  

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