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Report: #1332214

Complaint Review: JustAnswer.com - Internet

  • Submitted:
  • Updated:
  • Reported By: James — Michigan City Indiana USA
  • Author Confirmed What's this?
  • Why?
  • JustAnswer.com Internet USA

JustAnswer.com Made me pay twice Internet

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I have dealt with JustAnswer many, many times before, for their "Ask a Veterinarian" service (whenever my own verterinarian was unavailable).

This time, I paid $28, then they took me to a login screen, whcih said, "Looks like you've been here before. Please login." I did not want to login, I didn't know my user name or password, nor did I have the means to retrieve it. I just wanted my question answered!

I was desperate for an answer, so I ended up starting all over again, using a different email address so they wouldn't try to make me log in again. So I ended up paying a second time.

I filed a claim with PayPal to get my first payment back, which JustAnswer ignored. I have just escalated it to a claim with PayPal. One thing is certain, I will never deal with JustAnswer ever again. They  lost a repeat customer.

 

This report was posted on Ripoff Report on 10/08/2016 01:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/justanswercom/internet/justanswercom-made-me-pay-twice-internet-1332214. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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