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Report: #619827

Complaint Review: JustAsk.com - Internet

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  • Reported By: Amanda — Joppa Maryland United States of America
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  • JustAsk.com Internet United States of America

JustAsk.com Misleading sales practices & no customer service, Internet

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This company came up in a Google search I was conducting to see if anyone had experience dealing with abscesses on their pet cats (our kitten had developed one).  Looking through the website, I was offered a list of veterinarians and vet techs, complete with photos and information on their credentials, to choose from to pose my question to.  My understanding was I could select one of the offered experts and for an amount of money I determined, pose my question to them and eventually get an answer.

I put $18 into an account with JustAsk via Paypal, and asked my question.  Within half an hour, I got a very perfunctory, inadequate and unprofessional response from someone who was definitely not on the list of experts shown to me before JustAsk got ahold of my money.  I would not have purchased the service if I had known just anybody could answer my question.

I believe this company to be engaging in fraudulent bait and switch sales tactics, and I want nothing more to do with them.  A request for a refund has received no response at all, and a claim immediately opened with Paypal has remained unanswered for three days, now.  I highly doubt this company will ever respond.

Paypal should seriously reconsider allowing these people to use Paypal.  Buyer beware.

This report was posted on Ripoff Report on 07/03/2010 12:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/justaskcom/internet/justaskcom-misleading-sales-practices-no-customer-service-internet-619827. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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