JustFlowers.com Funeral Flowers Wrong Flowers and Banner Ribbon Half of order not delivered Internet, Washington

Order #1 was placed November 30, 2012 at 4:11 pm with a delivery date of Saturday December 15th, 2012  between the hours 9 a.m. and 10 a.m. Item description is 1111 Centerpiece of mostly pink, purple and few blue flowers. Liatris, roses, carns, iris, larkspur and queen ann's lace if avail.

Custom Order $70.00
Subtotal $70.00
Discount -$10.00
Handling $4.25
Shipping or Service $16.98

Total $81.23
(Delivery was made on this item and charges were paid in full. No stop payment made on this item. It looked ok but was a bit on the short side.)

Order #2 was placed November 30, 2012 at 4:02 pm with a delivery date of Saturday December 15th, 2012  between the hours 9 a.m. and 10 a.m. Item description is Spring Funeral Easel and Sympathy Banner. Banner to read Beloved Mother.

Spring Funeral Easel $124.98
Sympathy Banner $9.99
Subtotal $124.98
Handling $6.99
Shipping or Service $17.98

Total $139.95
(Delivery was made on this item but the charges are being disputed as the product did not remotely resemble the item listed on JustFlowers.com website, it had a blue ribbon and the banner read Beloved Husband when it should have said Beloved Mother or Beloved Daughter. The arrangement was dark & dim and male in character, not at all the Spring Easel that I ordered, which was light & airy with a female character to it. Credit dispute number is #3794818DEC12)



Order #3 was placed November 30, 2012 at 4:02 pm with a delivery date of
Saturday December 15th, 2012  between the hours 9 a.m. and 10 a.m. Item description is Spring Funeral Easel and Sympathy Banner. Banner to read Beloved Daughter.

Spring Funeral Easel $124.98
Sympathy Banner $9.99
Subtotal $124.98
Handling $6.99
Shipping or Service $17.98

Total $139.95
(Delivery was not made on this item. Charges are being disputed on this item. Credit dispute is #3775418DEC12)

Order #4 was placed November 30, 2012 at 4:11 pm with a delivery date of
Saturday December 15th, 2012  between the hours 9 a.m. and 10 a.m. Item description is 1111 Mostly pink, purple and a few blue flowers in a vase. Liatris, roses, carns, iris, larkspur and queen ann's lace if avail.

Custom Order $70.00
Subtotal $70.00
Handling $4.25
Shipping or Service $16.98

Total $91.23
(Delivery was not made on this item. Charges are being disputed on this item. Credit dispute is #3826318DEC12)

*Note - Special instructions: deliver at the ballroom, the main bldg., the address is not a funeral home, but the memorial service will be at this address, deliver before 10 am.  Under additional comments Regarding your order, paragraph 9 as provide by JustFlowers.com, Funerals: These orders are our very highest priority. If you have ordered too late to make the funeral service we will call to let you know quickly so that you can make other arrangements or have something sent to the home of the family, If you do not know the zip code or exact address of the funeral home we will look it up for you. We normally contact the funeral home anyway to verify the time of the viewing and make arrangements for the flower delivery.

Ok, so from November 30th, 2012 to December 15th, 2012 there is 2 weeks for them to get these flowers done and delivered on time. If a local florist can do it for my sisters funeral and have twice as big an order as this one is, and do it in 5 days, then how come JustFlowers.com can't get it right and delivered on time? Also, why did the rep on the phone basically call my husband a liar when he said two items weren't delivered and that one of the ones we received was not what was ordered? And on top of that, how come my order was divided up into four separate and individual orders, sent out to four different florists? These were all suppose to match each other.

Adding insult to injury now this morning at 7:33 a.m. I am receiving calls from JustFlowers.com. They blew up my phone the last couple of days. If I didn't answer the call, they would hang up and dial again. I turned this over to my husband who is the credit card holder and whose card was used to pay for these items. I just chewed out the rep for calling me at this ungodly hour of the morning, but that didn't work because they are now blowing up my phone again. Seriously, I call this harrassment. You messed up the order, then you didn't send out all of the items, one of the two that were received was not as ordered and had the wrong ribbon and banner. You didn't handle my original complaint call the night before the funeral, put me on hold numerous times for extended and excessive lengths of time and basically flubbed up the whole thing.

Even worse is the fact that you did not use a "local florist" as we have at least two of them right here in our town. One of which is less than 1 mile from the funeral location. One of the florists you used, Buds and Blooms.com, was rude when they were told that the easel did not match the item purchased and that it had the wrong ribbon and banner color and that the message was totally wrong. My husband was told he was free to go to their florist shop and pick up a new one. Excuse me?!?

My feelings and thoughts upon seeing the easel was, "This looks like someone else's order. That it belonged to someone else." Additionally, my husband is not fing dead!!!!! So at a time when we lost one loved one, that banner proclaims the death of my husband who is very much alive. You would have been better off just physically slapping me in the face because that is exactly the reaction I had upon seeing that banner reading Beloved Husband!

Again, I thank you for destroying a once in a lifetime event that can not be done over. No matter how many flowers you could send to the residence of the deceased, will not make up for the absence of the flowers I ordered for that funeral. Every item I ordered was to be used at the funeral. It was not a I'm sorry for your loss type of order. This order was the main fing flowers for the funeral. We weren't sending flowers to someone else's family members funeral. It was our beloved who died.