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Report: #1322039

Complaint Review: justfly.com - Internet

  • Submitted:
  • Updated:
  • Reported By: dmcano — Kensington California USA
  • Author Not Confirmed What's this?
  • Why?
  • justfly.com Internet USA

justfly.com Just FlyJustfly.com Bait and Switch on Airfare Prices Internet

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I was trying to book a multi destination trip through Kayak.  Kayak quoted two different carriers so we had to book with two different websites.  First booking was fine with Volaris, then we got to Justfly.com.  I filled out all the information, selected our seats (planes were less than half full) and clicked book, it said that price was no longer available, and the price had gone from $269 to $445 per ticket.  So I started over again to see if I could get another price, got quoted the same price again by Justfly.com, proceeded to book my four tickets again, plane seat availability was the exact same as five minutes earlier, clicked book, was told again that the price was no longer available.  Repeated again ten minutes later, exact same thing happened.  Called them to complain that now I have a booking for the middle part of my trip but not the first and last legs, and asked them what's going on, and they said it's dynamic pricing.  I said no that's not dynamic pricing, that's called bait and switch when it happens three times in a row.  They couldn't even use the excuse that I'd taken too long from the quote to confirming the booking since after the first time my information was already all populated and all I had to do was select the same exact seats over again and book.  They refused to honor the price they had quoted me on three separate occasions.

This company has no scruples.  Will also be filing FTC and BBB complaints, and I see that I won't be the first to do so.  Crooks and liars!

This report was posted on Ripoff Report on 08/11/2016 04:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/justflycom/internet/justflycom-just-flyjustflycom-bait-and-switch-on-airfare-prices-internet-1322039. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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