Complaint Review: JUSTINE JAY ROMANO - Cancun Other
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- Author Confirmed
- JUSTINE JAY ROMANO Blvd. Kukulkán km 7.5 Plaza La Hacienda Cancun, Other Mexico
- Phone: 1 866 859 2986
- Web: https://www.facebook.com/justinejay...
- Category: Travel Services
JUSTINE JAY ROMANO Hacienda Tes Rios BE AWARE: DO NOT TRUST JUSTINE JAY ROMANO ( Hacienda Tes Rios Representative) Cancun Cancun
*Author of original report: Yes, contacted reservations already 3 times.
*REBUTTAL Individual responds: Andrii Aksonov
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Our friend adviced to contact Justine Jay Romano, regarding vacation in Cancun Hacienda Tres Rios. Upon conversation Justine told us that we'll be staying in Hacienda Tres Rios for 8 days and 7 Nights All inclusive and he will be the one to make a reservation for us. He also suggest that we'll be getting tour packages included in the price and he'll be our guuide upon arrival. He said what included was 6 days of activities and gala dinner. I asked him if there's a mandatory timeshare presentation that we have to go to, he confirmed that there's none. After booking was done Justine become unavailable, after we requested to book the hotel for us he become continiously busy on the meetings and not able to call reservations. After one day of waiting I received a vouchech from Premier Cancun Vacations ( ID:643756703) stating that we booked with them and for the different hotel, plus we have to attend presentation as well. There's no mentioning of any kind of tour activities included.
After getting back to Justine he said that everything is alright, and he'll take care of us. However after he suggest me to call to reservatins myself. Nubers he provided : one was for Direct Tv another number was not working.
Attempts to contact Justine was not successfull as he's alwasys on meetings now. We obviously got scammed for 1098 US. Amount been caherged by Easy Cancun Vacations Benito Juarez. This person has no moral nor ethics. He will LIE IN YOUR FACE and then throw you and your family with 1 year old baby with no remorse.
I want to WARN YOU NOW, ecpesially Philipino nationals you are the point of interest of this scammer.
He'll try to sweet talk you into this scam to get in your pocket and still your money.
There was another story about this dude ripoffreport.com/reports/premier-cancun-vacation/nationwide/premier-cancun-vacation-misleading-and-broken-promises-cancun-nationwide-1288473
He mentioned to other person that his mom was sick and he will not able to meet person in the airport, well I wish to this guy that his words become true and want to remind that all you do will come back to you in double power and your karma will follow you.
His phone number (702)536-1010
Premier Cancun Vacations I want to get a refund for this package or get what I was promised.
This report was posted on Ripoff Report on 07/11/2017 07:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/justine-jay-romano/cancun-other/justine-jay-romano-hacienda-tes-rios-be-aware-do-not-trust-justine-jay-romano-hacienda-1384816. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 REBUTTAL Individual responds
Andrii Aksonov
AUTHOR: Andrey Aksonov - (Canada)
SUBMITTED: Wednesday, July 12, 2017
For your information i don't hide and beside i always find away to reach you. And you have all the numbers to contact if you want to reserve your vacation. im telling you that give me 30 mins then i did, We talked on that time. I dont know what is your intention of doing this. you are a kind of person that can't wait. instead of understanding me you make troubles and make complaints as if all your complaints are true. Hope you find peace for ruining my life.
#1 Author of original report
Yes, contacted reservations already 3 times.
AUTHOR: - ()
SUBMITTED: Tuesday, July 11, 2017
Yes, after convincing us that you are working for Hacienda Tres Rios resort and that you'll take care of all reservations. After tellling me that there will be no mandatory timeshare presentation for us, providing all tour informations you get lost. Sold us to Premier Vacations Cancun which I was not aware about through third party company who was happy to charge my credit card right away. After 3 attemts to request you book us hotel you gave me number for reservations 18007601843 which is number for Direct Tv. Then I tried to call number on voucher whic is not in service. After emailing them I finally got someone on the phone. After telling them that I need to book Hacienda Tres Rios they told me that it's not gonna happened and person who told us that was just lying, guess who was it ??? You. As well there's no additional tours in package and all extras going to be out of our pocket, plus we must attend mandatory 90-120 presentation. After trying to get you to call me you never response. Instead you reply to my wife that you are on the meetings ???? For 2 days straight. Well I guess you are busy with telling sam bu**hit to other victims. Anyways, customer care said that we should not listen to anyone as it's regullar practice for people like you to scam their clients and only suggest they have is to take what was offered.
I do not agree with that and want to let you know that if you think I'm wrong, call me and explain yourself, I'm texting you with no reply for 3 day already. You have been so active on calling and texting before you charge our credit card, however right after you got confirmation you got so busy on meeting and nowhere to be found.
I fyou think there's a mistake, get us a booking or fix it or at least admit it and give us a refund. Then I confirm that I was wrong. Until then I'll put maximum effort to let other aware of your actions including your friends and relatievs. If you block me on FB doen's mean I didn't get a list of all your 904 contacts there.
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