• Report: #15081
Complaint Review:


  • Submitted: Mon, February 25, 2002
  • Updated: Sat, January 24, 2009

  • Reported By: MA
Haverhill, Massachusetts U.S.A.


*UPDATE Employee: Its true...

*Consumer Suggestion: Keep Your Receipt !!!!!


*Consumer Suggestion: The return policy is badly misguided

*UPDATE Employee: It's not always in the hands of the Service Desk emplyoee

*Consumer Suggestion: The New Policy is Necessary

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Did you know that you can no longer return OR EXCHANGE anything at K-Mart without a receipt? I was attempting to exchange curtains, still in the original unopened package, for A LARGER SIZE! and the six-dollar an hour twit behind the customer service desk smiled and pointed to their "new" return policy stating NO REFUNDS OR EXCHANGES WITHOUT A RECEIPT!

I said "No Wonder This Store is in Chapter 11" and walked out! I will NEVER, repeat NEVER step foot in another K-Mart store and you know I'll be telling EVERYONE I know to do the same.

There is certainly enough competition out there! Watch out TARGET here I come!

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This report was posted on Ripoff Report on 02/25/2002 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/k-mart/haverhill-massachusetts-01830/k-mart-return-policy-no-refunds-or-exchanges-without-a-receipt-15081. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Its true...

AUTHOR: Katie - (U.S.A.)

I agree that its not fair but I also agree that it may help the money that is loss every day from people that steal.

For example, someone that probably stole from K-mart and brought it back for either a return or exchange. Without a receipt, theres no way of proof that the person purchased the item.
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#2 Consumer Suggestion

Keep Your Receipt !!!!!

AUTHOR: Cheryl - ()

I think I speak for alot of employees when I say "Keep your receipt" We can't even return a .25 cent pack of gum without a receipt.

And if you write a check, you have to wait 10 days to get cash back. Don't whine and complain because I gave you a Kmart cash card, because you didn't take the time to read the policy! We have had this policy since the begining of the year.

All the retail stores are doing the same thing. No receipt No refund. Period!

We don't get any special treatment as employees. We go through the same thing.

It's not our fault the policy had to change!
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#3 Consumer Comment


AUTHOR: S - ()

As a responce to the initial "RIP OFF REPORT" about a company not letting you return or exchange merchandice with out a reciept:

What companies let you do this?

If you are going to return or exchange something you have to have proof that you bought it in the first place.

This is in no way a "rip off" of any kind.

I you knew how to read you could take a look at K-Mart or any others policy on this issue before you choose to purchace anything.

But at the same time, any person that attempts to furnish there home with goods from K-Mart cannot be credible.

What a joke.
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#4 Consumer Suggestion

The return policy is badly misguided

AUTHOR: dave - ()

Frankly, if the buying public were even slightly more sophisticated, they would NEVER buy anything at K-Mart (and these others) again by cash or check. They would simply switch to plastic and enjoy the protection associated with a credit card purchase. And as you already hopefully know, a dollar in cash is vastly different from a dollar less the processing fees on a credit card. Plastic lowers the net to the retailer.

Regarding returns, here's what I've done in a similar situation where the retailer contends that I can't prove I bought it there: take the item back, get the name of the person (not TWIT!) behind the counter, inform that person that you are returning the merchandise to her/him, and be gone. No argument, no hassle. Then inform the credit card company that the retailer's position was that you could not prove that you bought it there. Well, obviously the credit card company can certainly prove it, and they will process the charge back for you.

As to why K-Mart finds itself in this position, though the previous rebuttal used some very MBA-like terminology about changing their product base, I believe you'll find that K-Mart's costs were/are about 23 cents for every dollar in gross sales, while Wal-Mart's are 17 cents. You'll find that being beaten by the competition to the tune of 6% in efficiencies is a major problem.
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#5 UPDATE Employee

It's not always in the hands of the Service Desk emplyoee

AUTHOR: Timm - ()

This change in policy does help with fraud, a LOT. K-Mart goes to great lengths to save a penny, and lose a dollar in the process- but that's a different story. Since the policy was adopted, 2 weeks before it was put into effect, there were notices at Service Desk and at registers showing what the new policy was. "Crew" meetings would remind people to notify customers of the new rturn policy.

It's not always the 'twit's fault. With system changes, stores are changing how refunds are processed. Some items simply CAN'T be exchanged without a receipt- it's not jsut proof, it's a required receipt # to exchange or refund. If we can work around it, we try- but there's certain things we just CAN'T do.

How hard is it to keep a piece of paper, especially for something you're worried about having to return or exchange?
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#6 Consumer Suggestion

The New Policy is Necessary

AUTHOR: TheFraudChick@aol.com - ()

I have a hard time sympathizing with someone who describes another person as "the six-dollar an hour twit". I don't care for your mean spirited descriptions of others--very heartless. Of course, it makes me wonder about your character.

K-Mart had to change the policy because they like the other big box stores are staggering under the weight of bogus refunds. It is a common practice for shoplifters to attempts exchanges to bypass the system because customers can get a new receipt with an exchange.

K-Mart is a good store--there are *thousands* of retailers across the land with no refund policies whatsoever. Where are the complaints about those stores? People have been abusing K-Mart's liberal refund policy for decades--I'm happy they changed it. Now consumers won't get stuck with the cost of theft like we used to at K-Mart.

As for the intelligence of the "twit" behind the counter, let me just point out your brilliant comment you were proud enough to print," No Wonder This Store is in Chapter 11." Its refund policy is not why it's in Chapter 11. It's in Chapter 11 because its planned change of base product failed.

Give us a break, everyone. K-Mart's and Target's change of refund policy is not a rip-off. It's a loss of privilege that should be blamed on the hundreds of thousands of crooks out there who abused the system.

Let's not kill the messenger or call them twits and other cruel names.
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