• Report: #418911
Complaint Review:


  • Submitted: Sun, February 01, 2009
  • Updated: Sun, February 01, 2009

  • Reported By:Richmond Indiana
3150 National Rd W Richmond, Indiana U.S.A.

K-mart Rude Employee/Manager refused to exchange video game Richmond Indiana

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I bought a game for my grandson on his birthday, it was on January 25th when I bought the game, his birthday was today. He opened the game and it turned out there was no game inside.

So I took the game back to K-mart, and showed them my receipt and such. The employee at electronics said "What do you want me to do about it". I told him I would either like a new copy of the game or my money back.

He said "I can't do that sir". I told him, that the return policy is 30 days with no receipt, 60 with receipt, it was on the receipt even. He then said "Well there is nothing I can do."

So I went to the customer service desk, and told them about my situation, they got a manager back there. I headed back there and when I got back there the manager and the employee were laughing.

I told the manager about my situation, show the receipt and all that jazz. He looked at me and laughed. He then said "So, you want a new copy of the game?" I said I would like a new copy of the game. He then said "Sir, leave the store now".

I then, not wanting to cause trouble left the store.

Richmond, Indiana

This report was posted on Ripoff Report on 02/01/2009 05:09 PM and is a permanent record located here: http://www.ripoffreport.com/reports/k-mart/richmond-indiana-47374/k-mart-rude-employeemanager-refused-to-exchange-video-game-richmond-indiana-418911. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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