Kaiser permanente, napa, ca physical therapist manager dan yamada i came 30 minutes early for my PT appt. he refused to allow access because i have a service dog. napa California

on august 14, 2015 i went to my appointment with dan yamada in the physical therapy dept. at kaiser permanente in napa, CA.  when he came to get me out of the hall lobby he immediately said "oh this isn't going to happen today. not with your dogs."  i said it's a violation of the americans with disability act to refuse me service.  he was standing 18 inches from my big dog, who is a massive shedder. 

dan yamada, then said, well sorry about the law but i'm allergic. i then pointed out that the ADA addresses allergies and say you must see the patient anyway, take your allergy meds.  not one teary eye, sneeze, sniffle, cough, hive or any other allergic reactions were witnessed by me after 15 minutes of his standing there arguing with me.  i asked to speak with his manager and he said I AM THE MANAGER.  

he then proceeded to tell me to leave the dogs alone in the hallway.  are you nuts? it's against the law, puts my dogs in danger and they are SERVICE DOGS who monitor my disease so i need them with me!  how dense must he be?

i asked for his bosses phone number and he gave me some fake 800 number.  yeh, it just keeps getting better.  i asked him about seeing another PT and he told me they were "all busy".  why? because my dogs would come into the offices and leave their dander and he still wouldn't have sneezed.  

kaiser sent out an all hands email to their employees 3 years ago stating that service dogs were allowed and that if you were "allergic"  to take your benadryl.  i have had 10 incidences with kaiser regarding my dogs and they have done nothing.

so now they can face the DOJ who polices violations of service dog access.  

kaiser claims customer support is their number one goal and that is a flat out lie.  you report things to "member services" and they do NOTHING.  so now i'm going legal on them.  i am also retaining an attorney.  they complained about my service dogs but someone had a pet in the pharmacy who was yapping and running at my dogs and the security guard idiot told me it was a "companion" dog.  guess what?  "companion" dogs are not covered under the state or federal laws but if it bites my service dog, you pay a 10k fine.  and kaiser pays 55k, per person who violated the laws.  

my biggest cause of stress is dealing with kaiser permanente.  a non profit who made 1 billion in profit per quarter this year so far.  uh huh. non profit?  check out salaries and bonuses.  you get the because they HAVE to spend all that money or lose their non profit status.  they don't give to cents about their patients.