Report: #588014

Complaint Review: Kaiser Permanente of Southern California

  • Submitted: Wed, March 31, 2010
  • Updated: Thu, August 19, 2010
  • Reported By: Deborah — Yorba Linda California United States of America
  • Kaiser Permanente of Southern California
    411 N. Lakeview Street
    Anaheim, California
    United States of America

Kaiser Permanente of Southern California Deceptive information when requesting quotes on services/testing. Anaheim, California


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My family has Kaiser Permanente HSA Plan with individual deductibles of $2,700 and family of $5,450.  We had to get this plan with a monthly premium of $679 per month, no perscription coverage and co-payments of approximately $75 and up because it was the least expensive.

When I call the Product Services Department to get an estimate on a service/procedure I will be having they give you an estimated co-pay.  If these figures were ever even close to the actual bill that would be fine but they aren't.

I just got a summary for the last month where I was in great need of physical therapy for my back.  It has really helped and I am very thankful.  I got the estimated bill.  When I called before I started going they told me it would be $40.  Now I get a bill showing separate pricing for each thing that was done.

Manual therapy $45  Ice pack $11   Thereaputic exercises $40  Electric Stimulation from $20-$40.  No one told me about all these separate charges.  I would have iced myself in the waiting room after.

I had and Echo Ultra Sound of the heart where they estimated a charge to me of $375.  They are now showing me the charge will be $1493.  I have now put my family in terrible debt unknowingly.  Yes, I needed the therapy but I would have only had it once a week instead of twice.  I waited 16 days before I saw the doctor to begin with because I knew that Kaiser was going to bill me so much.

We can barely cover the monthly premium and pay full price for our perscriptions.  I feel so bad that  these bills are now going to be coming in.  I did check out the cost before I proceeded with the testing my doctor so thought I needed.  I have know idea how I could have better found out the price.

Could someone please tell me what I am missing?  How do you work this system so you don't end up like this?  And try to understand the Summary of Accumulation and then the bill.  I have to call Product Services to have them try and explain it to me.  Today they told me I would need to call the doctor back to see what exactly what she ordered!  Really, I am supposed to figure this out when they can't.

Sincerely disappointed in my Kaiser health insurance.

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This report was posted on Ripoff Report on 03/31/2010 04:45 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment


AUTHOR: Sonny - (U.S.A.)

TO THE PERSON IN YORBA LINDA......looks like you and me have had a similar experience with these shysters at Kaiser. Read my latest report filed in August 1010.  From what i gather, high deductible insurance plan clients are being screwed by this company.  They have outrageous charges for simple treatments..while others pay 10.00 for a lab test, i have been charged over 150.00, after collecting my co pay of 70.00 for a 10 minute consultation with a doctor, i get billed for another 70.00, generic prescriptions are charged at the rate of over 100 dollars, i got the same at costco for less than 27.00.  I guess they can charge what they want, but they are not upfront with it.  My wife had an endoscopsy, they wanted a copay of 300, then they turn around and bill me for an additional 180.00, a MRI cost me 700.00...WHY HAVE INSURANCE WITH THESE CROOKS WHEN YOU CAN GO TO A REGULAR FACILITY AND PAY THE SAME CHARGES???? If you have blue cross or blue shield, you pay NEGOTIATED RATES...which are substantially lower than the regular rates..but since Kaiser is a monopoly, they can charge what they want.....IN OTHER WORDS, WE GET NOTHING FOR OUR PREMIUMS......first thing i did was to transfer all my prescriptions to Costco....saved over 250.00 for a three month supply...i think we all need to get together and sue these bastards for deceptive advertising....their brochure never mentioned these high for me, I am looking around to get another company to insure me.
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