Complaint Review: Kanes Furniture
- Kanes Furniture
3401 West New Haven Avenue
- Phone: 321-674-0881
- Category: Furniture & Furnishings
Kanes Furniture does not honor their warranty when you get defective furniture, ripoff Melbourne Florida
*UPDATE Employee: Warranties are not open ended
*UPDATE Employee: Kane's Furniture Does Honor Warranties
It took almost a month to have them show up and the tech said the sofa was defective. He tried tightening up the bolts underneath and when he was done agreed to report back to Kanes about the defect to try and find a remedy.
Over a month went by and I contacted them. They said the Technician did not report the defect. I informed them of the real story and they said they would talk with him and get back with me.
They called and left a voice message that stated "These sofas are known to have this problem and the only thing they would do is come out and place Shims under the sofa to try and straighten it up. I sent them a certified letter stating that their "temporary" fix does not fall under a repair for a "defective frame and I demanded a suitable replacement or a "permenant" repair.
I never heard back from them again. The one year warranty will run out this December and they know it. Also the "Italian Leather" sofa and chair turned out to be "Chinese" not "Italian made".
This report was posted on Ripoff Report on 08/29/2005 09:33 AM and is a permanent record located here: http://www.ripoffreport.com/reports/kanes-furniture/melbourne-florida-32904/kanes-furniture-does-not-honor-their-warranty-when-you-get-defective-furniture-ripoff-mel-155326. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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