ED Magedson – Founder
KAPLAN COLLEGE ,KAPLAN UNIVERSITY , KAPLAN HIGHER EDUCATIONChicacgo IL Internet United States of America
Well I would like to start that my experience at Kaplan as been a total nightmare. I went to a community college for one degree and back to start another before moving with the Army. I started at Kaplan due to the constant moves and am determined to continue and finish my education. I have not had many problems with my instructors a couple I have really enjoyed. However, the Financial Aid department is horrendous, unprofessional, unorganized, and rip offs. When I got to come out here with my husband I started in September of 09 and documents were requested that I knew were not needed. I got those taken care of then and now in March a lady keeps going behind everything that gets fixed and finds something else to reject. I have done my research and talked to the appropriate individuals about the matter and found out some interesting information. First of all I found out from Fafsa and the IRS that my husbands taxes were not needed or required due to the unique situation. Fixing that she goes behind and rejects mine. Not recommending on how I should amend but requiring me to do so and two options on which way. I called Financial Aid and spoke with a supervisor quite sketchy on how he acted. After explaining to him the situation he beeps in from a restricted number, obviously so he is not recorded through their line. Stating that I could print off the form from the IRS website fill it out fax it to them and then just rip it up but stated that this is unconfirmed information he was giving me. After speaking with the IRS not only is this advice illegal but it is also illegal because they cannot tell an individual to amend and how to file. My tax preparer had already advised me of this. When I called prior to all of this when first receiving her last e-mail I asked to speak with the manager and when asked who my adviser was I told them that this e-mail did not come from my actual adviser and gave them her name. When they transferred me I was on hold for a few minutes and ended up on a man who answered hello, I explained to him about the transfer and he was confused on why they transferred me to his cell phone! So seeing how it is handled I e-mailed her stating to her with the above along with how they are saying I owe money. I was approved for a Pell Grant as well as a MyCAA. Between the two of these they got more back for the first two set of classes I took than needed. They enrolled me in the last two Im in now without informing me that there are no more funds. However, although there are no more funds when the invoice is looked over and totaling the money they received compared to saying what they are charging there is actually NOTHING I owe. Also the current two Im in now they didnt even subtract the military discount and when I called the department told me that it would not show up until the end of the term. When I looked up my document tracking over whats suppose to be everything I sent in everything shows approved or no longer needed however, she keeps trying to reject the two. I have had to send in my taxes numerous times although it only shows on there once. I have had to submit in others in several times because they obviously do not keep up with anything. I included this in the e-mail as well and explained that if the matter did not get handled or I was put in debt when they obviously received their money that I would get a lawyer, talk to the BBB, and the media she responded back. She then told me that she talked to the verification department and they requested that I get a form from my tax preparer stating that it was ok that I filed the way I did on their letter head and submit it to them. Even funnier I contacted the lady who is also the manager there and requested this. Upon my request she said it is illegal for her to do that because of privacy and confidentially. She cannot by law discuss how an individual filed and also could not figure out their deal with the matter. She explained that she deals with FAFSA all the time and has never heard of what the schools keeps trying to do and that they are not the IRS and should not the legal aspects. I have researched this in many aspects and upon so believe what they are trying to do is lie about not receiving the grant so they can charge the student and double dip. If I do not hear back from her on this matter, it does not get resolved, I get put in debt or have any issues when I go to withdrawal from the two Im in which will be another couple of weeks I will do just what I stated, talk to my lawyer, the BBB, and the media. Also watch out they try and add more credits to get more money. They have their classes as 5-6 credit hours when all other schools I looked out now are only 3-4 so be careful you could spend almost $60,000 with them when you could go and get the same for $30,000. I am not one to be walked over and conned. If there are any others that know it is not their fault and actually Kaplans let me know we can do a class act lawsuit.
This report was posted on Ripoff Report on 03/19/2010 10:00 PM and is a permanent record located here: http://www.ripoffreport.com/reports/kaplan-college-kaplan-university-kaplan-higher-education/internet/kaplan-college-kaplan-university-kaplan-higher-education-financial-aid-ripping-people-583177. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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