Kaplan University Kaplan University promises a great education, but once you enroll....the financial and student support is a nightmare! Davenport, Iowa

This is just a sample of one of several e-mails I have sent to Kaplan....

Dear Ms. Ward,



I was first promised the wave of my technical fee and was told it would take less than two years to obtain my degree. Once I enrolled, needless to say, no one would help me reverse my technical fee because I was told technical fees are never waved. Almost six months later when I happened to locate the form Ms. Walker signed waving my fee, I immediately faxed it in and my fee was waved. It took my persistence to achieve what Kaplan should have already done.

Since last summer I have been receiving calls because of my balance on my account. When I enrolled, they clearly stated my FASFA would cover my tuition and I would have extra to purchase Microsoft Word and other supplies I may need (this is why I changed colleges). With no phone call from my financial adviser, my FASFA was diminished due to the poor handling of my account. I tried several times to contact Mike Lisak, over three months later, (again with my persistence) I was able to get a hold of him. He explained to me taking two classes too many, I can only take one class at a time in order not to be in the negative. He also said he would maximize my student loans in order to ensure I will have enough to pay for my tuition.

This is alarming because this means it will take twice as long for me to graduate (which was not promised to me when I enrolled) and I have never had to only take one class at a time. Since last September of 2009, I continuously receive calls about my account, even though I reduced my credits in half.

 I Spoke to someone on Oct. 4th , 2009 at 11:30 a.m.  explaining I am requesting a different financial worker. I was told this needs to be escalated and a Katy Burke would call me. I waited, called again on Oct. 9th and was told a Tiffany Washington would call me because Katie Burke does not handle financial aid. I waited, On Dec. 23rd I called AGAIN and spoke to an Amy Cagle and was told a Teonna Perkins would call me on this matter. I must say, I am going to take this matter further if I cannot receive the support my money is paying for! To this day, I still have had no financial help with my concerns and frankly I have never experienced such unprofessionalism at a college!

 My grades have suffered because I am consumed with this quandary." 




Now, I cut back my credits even though I hesitated because I have never took less than 12 credits and FASFA always paid for my tuition. I was told to fill out a another form to maximize my loans, which I've done both. Now when I question why my disbursement went from $4576 to $2326 I need to fill out more forms? Last week I sent vi e-mail three times the form to maximize my loans in which of course I did not get one response from Ms Cooper with a conformation of receiving it. Of course I saved these e-mails, but now I'm told I need to fill out another form?! Why am I getting the run around on my financial aid?

 I am at the point now I'm seriously thinking of withdrawing from Kaplan and going back to my old college. Convenience was the reason I chose this college, but I would rather work harder for a great educational experience. All I want is an education, but it seem like this school cannot do the footwork needed to make the student's experience a good one.  If I chose to withdraw, I will not lose all the money I have spent here at Kaplan. I have tried very hard to commit myself to my education, but Kaplan is backing me into a corner and I am so tired of fighting for someone to care about their students at Kaplan. If any consumers or Lawyers are interested.....I already plan on taking this to any media outlet that will listen. There seems to be enough consumers to file a class action suit against Kaplan.