• Report: #302359
Complaint Review:

Kaplan University

  • Submitted: Tue, January 22, 2008
  • Updated: Sat, February 02, 2008

  • Reported By:Wichita Kansas
Kaplan University
6301 Kaplan University Avenue Fort Lauderdale, Florida U.S.A.

Kaplan University Attempting to steal money! Fort Lauderdale Florida

*UPDATE EX-employee responds: Kaplan University

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My entire undergraduate degree was completed online through a different University. I loved it. I never had a single issue. It wasn't until I enrolled at Kaplan did I realize how bad some online educations really are. My mandatory chat sessions were a joke. The first fifteen minutes of the chat session was "how are you's" and random chat. Then it moved on to one professor merely repeating everything that was learned in the reading of that week, followed by answering of two student questions chat session over. The other professor asked the students questions, which was followed by ten to fifteen answers that were all the same. I requested to withdraw from my classes 57 days after enrollment. It was seriously that bad. Now here is my problem:

After several weeks of NO returned phone calls, and no resolution to my issue, I emailed the following letter to several people at Kaplan. I received "Undelivered mail" message, which is ironic considering the fact that the email address I used were the ones provided BY the personal I spoke to:

On January 10, 2008, I contacted my financial advisor, Jennifer Vescalseal, concerning my tuition payment towards my federal student loan. Kaplan University received $1,168 from CITIBANK and $1,077 from a Pell grant. When I spoke to CITIBANK on the 10th I was informed I owe them $1,000. Upon speaking to my financial aide advisor, I was informed that I owed $3,200 for tuition minus $800 equaling $2,400 due for tuition. After a brief discussion concerning the Enrollment Agreement and tuition refund, I was told to contact the Business Financial Office. I left a message on January 10, 2008 and I am still waiting for a return call.

On January 16, 2008, I contacted the accounting department at Kaplan University and spoke to a gentleman by the name of Darin. Ironically, I received an entirely different set of numbers then what my financial aide advisor provided. $3,400 for tuition. $825 credit back. $2,575 for charges that came in, a $95 deposit. Adding in the Pell grant and loan I owe, according to Darin, $2,340. After a roughly 45 minute conversation with Darin, I was referred to Ms. Gill. I am still currently waiting for her return phone call, as I left a message with her on January 16, 2008.

First let's address the $800, as I was told by Jennifer that it wasn't a refund and could not be considered as such. Darin provided $825 and referred to it as a "credit back." My first question is, why was $800 taken off the original amount of tuition, no one seems to be able to answer that question. Second, where did it go?

This brings me to my next point. In accordance with Kaplan Universities Enrollment Agreement, notice of withdraw must be made in writing. Please note my notice of withdraw sent on October 1, 2007 to Breanna Reader, which puts me at 57 days. Now note the Enrollment Agreement point 3a. which states "Once the first 30 days of enrollment in the program have passed and up to and including the first 60 days of enrollment in the program, upon withdrawal, Kaplan University is entitled to the $395.00 registration fee and tuition charge as follows: 50% of the tuition minus the registration fee."

According to my accountants calculations: tuition owed to Kaplan University for the three weeks I was enrolled is $1,465 (3,400 times .5 = $1,700 minus fees totaling $235). $1,465 minus the Pell Grant of $1,077 leaves a total of $388. Which means $780 will be credited back to my student loan with Citibank.

If the above situation is not resolved in a timely manner, this letter and all correspondence concerning this topic will be forwarded to CITIBANK, my lawyer and my accountant. Thank you very much for your time.

1.22.08: Spoke to Ms. Gill, Business Office Associate. She stated my tuition was "3,200." The refund of 825 was 25% off of my original tuition figured from the last time I logged into my account. Which, according to my calculations is 57 days, as I informed my advisor I was withdrawing on October 1, 07. Statement of Account has to be requested, unless student owes a balance on account. I asked why I didn't receive a statement of account, as I apparently owe money. So she referred me to Neal, who doesn't come in until 2 p.m., stating I had to request it and that she doesn't make the rules. She was unable to explain why the three people I've spoken to so far has different numbers.

Additionally, at the beginning of my enrollment I asked if my student loan and my Pell grant would cover tuition. Ms. Reader stated "Yes, it will, however you can pay interest rates as you work your way through college." Simple math indicates that my Pell Grant and My Student loan only equals: 2,245, leaving a balance of $955. Who covered that?! No answer from Kaplan University. The situation has yet to be resolved, and I'm postive I'm going to be pushed from one person to the next until all money I supposedly owe gets sent to collections. CITIBANK cannot do anything until they receive a formal letter from Kaplan University. Great.

Kaplan University is a completely disorganized, as indicated by three different people have three different sets of numbers of what I supposedly owe and doesn't match what the Bank states I owe them for my student loan. Kaplan University is a fraud. Attempting to get a refund on tuition is extremely frustrating.

Wichita, Kansas

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 01/22/2008 12:20 PM and is a permanent record located here: http://www.ripoffreport.com/reports/kaplan-university/fort-lauderdale-florida-33309/kaplan-university-attempting-to-steal-money-fort-lauderdale-florida-302359. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

Kaplan University

AUTHOR: Kraplan University - (U.S.A.)

First of all, I do appreciate everyone reporting about how awful Kaplan is, because they really are terrible. But PLEASE do not use employees' first and last names. How would you like it if someone posted your first and last name on the internet? ONLY use first names, it's just plain common sense.

Now, note the difference between an online for profit university, like Kaplan versus real schools who also offer online programs like Drexel University. The admissions requirements is the big warning sign. (especially for the masters degrees.)

Kaplan does not require any kind of college entrance examination. They don't require an SAT, ACT, nor do they require the GMAT for their MBA program, nor do they require the GRE for any of their graduate programs. All you need is a bachelor's degree and that's it. Yes they do have minimum GPA requirements, but if you don't meet this requirement, they put you through an alternate admissions process and you get in anyways.

All for-profit online schools have an open enrollment policy. They want your money so they lower the bar so almost anyone can get in. To my knowledge Kaplan has never turned anyone down for enrollment, the money is what they want and if they find a gullible fool like you to enroll, they will do it. They even enroll people who don't have computers or who can't speak much English. As long as the student can take out loans, Kaplan will bring them on board.

Kraplan University
Your Future Ends Here.

Kaplan University has been suckering students since 1937. We are truly experts in fraudulant "education" and thanks to the stoopid American population, we make a ton of money off of nitwits who don't take the time to research and find a legitimate school where their degrees will actually mean more than expensive toilet paper.
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