Complaint Review: Kay Jewelers - Madison Wisconsin
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- Author Not Confirmed
- Kay Jewelers Kay Jewelers 18 East Town Mall Madison, Wisconsin U.S.A.
- Phone: 608-8349047
- Web:
- Category: Jewelry Stores
Kay Jewelers KAYS Does It To Another Customer ripoff stone falling out for 3 yr in a row Madison Wisconsin
*Consumer Suggestion: Take It To A Real Jeweler
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Hi my name is Heather and my husband and I bought our wedding set from Kays as well and I have had it since 97. Yet for the last 3 yrs the same stone continues to fall out. Yes they replace it every year of course I am very good about my cleanings as well as making sure my insurance is always listed with them...
But instead of replacing or giving me a new setting completely since this is 3 yrs in a row I have been told I have to upgrade it or trade it in meaning I have to spend more money there cause to trade in a piece they give you the value towards your purchase but you have to buy somthing worth 2 the original price of your ring..
I for one am sick of my ring looking damaged every year when the stone falls out to have to drive over leave my ring there from 7 to 15 days to get it fixed just to repeat this next year I plan on having this ring for the duration of my life does that not say i shouldn't have to do that every year as well as take it in for its cleanings and its inspections every 4 to 6 mo . If any one has any idea on what i can do please help. I want my ring to last but they would rather I bring it in every year or spend more money ....
terribly upset about my wedding ring
Heather
53590, Wisconsin
U.S.A.
This report was posted on Ripoff Report on 08/05/2004 01:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/kay-jewelers/madison-wisconsin-53590/kay-jewelers-kays-does-it-to-another-customer-ripoff-stone-falling-out-for-3-yr-in-a-row-m-102296. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Suggestion
Take It To A Real Jeweler
AUTHOR: Cory - (U.S.A.)
SUBMITTED: Thursday, August 05, 2004
Read this post before. Had a women come in with the same story same verse fron Kay's. She had taken her ring back 3 or 4 times for the same thing. SHE deceided to bite the bullet, go to a real jeweler, pay the money, and get it repaired properly IN A DAY OR TWO without having to drive a million miles. If the ring had been repaired properly the FIRST time it wouldn't be back every 6 months or so unless it was being abused. It depends on what your time is worth.
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