Complaint Review: Kayak Pools Midwest
Kayak Pools Midwest Deceptive tactics Indianapolis, Indiana
*UPDATE Employee: Response
My wife and I were looking into getting a pool. We had a someone come out to quote. My wife and I both felt that we needed a shower after feeling disgusted about the presentation we had been given. I didn't realize beforehand that their pools go for 20 grand plus (yes, for an above ground pool). After a very theatrical performance (extremely loud conversation on the phone with the home office), discounts were given for anything and everything. Fine, still way too expensive.
Against my better judegement, I signed paperwork thinking it was for a quote and to investigate financing. I was assured 20 times that nothing would happen until either financing was obtained or payment was made. It was written into what I thought was an estimate that I could decline if I didn't like the financing offered.
First of all - this is not an estimate, it is an offer from you to buy a pool! If they accept (which of course they will) you are on the hook for 15% (or about 3 grand) even though nothing has happened.
Second - the statement about cancelling if you don't like the financing means nothing. You don't have to have a reason to cancel and it doesn't change the requirement on how to cancel. You have to cancel in writing within 3 business days!!! Despite the salesman's insistance that there is no obligation, there really is. This part of the contract was folded over and hidden from us during the sales pitch. I don't know about the legalities of this, but it certainly is not very honest.
Third - the salesman asked for gas money!!! Unbelievable. This is from a legitimate company selling 20 thousand dollar pools? I have read other reports in which this has occurred - not an isolated incident.
Like I said in the beginning, I don't know about the quality of their pools, but I certainly can't trust a company that has to resort to these misleading tactics to gain business. I was awakened by other reports to reread the fine print and send in my written cancellation. If you want to do legitimate business with them, that is up to you, I just don't want to see someone get tricked into doing business with them.
This report was posted on Ripoff Report on 08/08/2012 09:30 AM and is a permanent record located here: http://www.ripoffreport.com/reports/kayak-pools-midwest/indianapolis-indiana-46220/kayak-pools-midwest-deceptive-tactics-indianapolis-indiana-924192. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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