• Report: #750527
Complaint Review:


  • Submitted: Fri, July 08, 2011
  • Updated: Fri, July 08, 2011

  • Reported By: cindy — washington District of Columbia United States of America
Internet United States of America

kayak.com reservation cancelled, charged 100% of cost of room Internet

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I booked a room through Kayak.com.  Almost two weeks before I was going to use the room, I canceled it because I got a better deal.  Kayak billed me for the total cost of the room.  That is outrageous.  When I complained, they sent me their policy.

"If you change or cancel this reservation at
anytime, you will be charged a 100% penalty equal to the total cost of your
stay for each room. No refunds for unused nights, including those resulting
from delayed check-in or early check-out, will be given".

This is outrageous.  Certainly if I had reserved directly with the hotel, they would not have charged me for the room. 

This report was posted on Ripoff Report on 07/08/2011 07:57 AM and is a permanent record located here: http://www.ripoffreport.com/reports/kayakcom/internet/kayakcom-reservation-cancelled-charged-100-of-cost-of-room-internet-750527. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on kayak.com

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?