Complaint Review: kayak.com
This company is a ripoff. They don't offer refunds on cancellations. I booked a hotel on 11/26/2013 for me and my daughter ( reservation confirmation WCT559141760). When she said she couldn't go, I went ahead and cancelled the booking (cancellation number CLX37268478). A few minutes later she called to say plans changed and she could go, so I called kayak.com to see if the cancellation could be undone and they said no, and I would have to pay again, because they have a no refund policy on cancellations. I feel like I've been robbed. All this happened within 45 minutes, and my stay was 2 days in the future. I will never use this site again.
This report was posted on Ripoff Report on 11/26/2013 10:44 PM and is a permanent record located here: http://www.ripoffreport.com/reports/kayakcom/norwalk-connecticut-06854/kayakcom-do-not-offer-refunds-on-cancellations-norwalk-connecticut-1102504. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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