KC Promotions Tuffy's Auto Service Centers Lied in order to sell coupon booklet and will not refund the money Omaha, NE, Internet

Here is the first email that I sent to KC Promotions asking for a refund:

From: [myemailaddress.com]
Sent: Saturday, May 22, 2010 1:24 PM
To: 'kcpromotions@cpws.net'
Subject: Tuffy Refund

On 4/17/2010 I was sold a Coupon booklet by one of your representatives, I.D. # 308, who claimed that my nearest Tuffy Auto Service Center, at 137th & Millard Ave. in Omaha, Nebraska, had the equipment necessary to not only diagnose any problems on my 1998 BMW 740i; but, also to re-program it, i.e., turn on DRL, set auto locks, etc. Since I was currently having a problem with my car that the dealer would charge over $100 just to hook it up and read the codes, I thought that I would save some money by taking advantage of your offer at $40.

However when I visited with Pat Sheehy, the manager at the location above, he advised that was not true; and, that they cant help with my car at all, since they dont have the expensive equipment necessary that your sales rep vehemently insisted that they DID in fact have.  Pat also stated that I could get a refund if I contacted you; and, if not, to let him know.

I am sending this email to request that refund, since that was the only motivation I had for purchasing this promotion. For one thing my car takes 7.9 quarts of SYNTHETIC oil (which would negate the included FREE oil & filter changes) and I perform all of my own maintenance otherwise. All of this information was provided to your sales rep prior to my purchase; however, he insisted that they would be able to help me with my current problem.

I have now just read on your coupon booklet that no refunds will be made; however, I wonder what the Nebraska Attorney Generals office will think about your representatives lying about the availability of services that are not in fact offered when trying to make a sale? Misrepresentation? Fraud?

Please close this matter now by refunding the amount that I paid to you in the form of a check on 4/17/2010: $40.

<my name>
<my home address>
Omaha, NE 681xx


After receiving absolutely no response to my first email, I sent the following, with a copy of the first email (above):

From: [myemailaddress.com]
Sent: Wednesday, June 02, 2010 5:01 AM
To: 'kcpromotions@cpws.net'
Subject: FW: Tuffy Refund

Please respond I really DONT want to have to contact the AGs office about
this.

After receiving absolutely no response to my second email, I sent the following, with a copy of the first and second emails (above):


From: [myemailaddress.com]
Sent: Wednesday, June 16, 2010 1:23 AM
To: 'kcpromotions@cpws.net'
Subject: FW: Tuffy Refund

Does anyone even READ this? Remember: Each of my messages is documented
proof of my efforts to contact you. Next one will go to the appropriate
authorities.

<signed>

After receiving absolutely no response to my third email, I sent the following, with a copy of the first, second, and third emails (above):

From: [myemailaddress.com]
To: kcpromotions@cpws.net
Sent: Monday, August 23, 2010 4:08 PM
Subject: FW: Tuffy Refund
 
HELLO!?!?!?!?!   <---- in LARGE font>

<signed>
IN GOD WE TRUST

On Mon 8/23/2010 9:03 PM I finally received the following response (also in a very large font):

HELLO BACK !?!?!?!?!?!?!!?!?!?!?!?!?!!?!?!?!?!?!?!!?!?!?!?!?!?!
Your e-mails means nothing without contact Information
Also Your e-mails WERE DISTURBING!!!
You have never Left contact Information
Without Contact Information HOW DO WE (FIX YOUR ISSUE)
               DAAAAAAAAAAAAAAAAAAAAAA!!!!!!!!!!?????

As you may have noticed, every email that I sent to them contained copies of all previous emails, including the first one where I included my complete name and home address. On 9/1/2010 I emailed the following, with all previous emails and their ONE response attached:

From: [myemailaddress.com]
Sent: Wednesday, September 01, 2010 12:39 AM
To: 'kcpromotions@cpws.net'
Subject: FW: Tuffy Refund

Here is my contact information, copied and pasted from my first email sent
May 22nd:

<my name>
<my address>
Omaha, NE 681xx

Plus, you have my email address to communicate, which you have FINALLY done.
What more do you need to send me a check to refund my money?

Heres yet another copy of my original email to you on May 22^nd. If I dont hear back from you by September 15, 2010, I will contact both the Kansas and Nebraska Attorneys General regarding your fraudulent business practices. I will also post my story online on sites such as ripoffreport.com and any others I can find to warn people about your failure to represent yourself in a professional manner.


<Attached original email message. See top of this post>


And yet here it is, November 27th, 2010, and I have not heard from them at all. Still waiting for my refund, but doubtful that I will ever see that money again. Fortunately, it was only $40... but still, I don't want others to do business with this outfit and lose their hard earned dollars like I did!