Complaint Review: Kellie Auto Sales
Kellie Auto Sales WORST SERVICE EVER columbus Ohio
*Consumer Comment: You don't have a clue about Kellies
*Consumer Comment: Are You Serious!!
I have never experienced worse customer service than at KEllie Auto Sales. They can get you into a vehicle, after that, good luck. They sold me a Ford Explorer with A/C that never worked, rust spots that oxidized within a month under a crappy cover up paint job. Needed brakes, "we'll go over the car and make sure everything is safe and in working order for you". I still owed on the truck when 4 deer ran out in front of me on a freeway and ruined my front end. I had to pay for parts with my mortgage because they wouldn't sign off on the check from the insurance company until vehicle was repaired.
After repair, took it back to Kellie for check to be signed and the jerk told me it wasn't repaired right. I took all the parts off myself and put the new ones in the same spot they were previously located. He was just being difficult to deal with. Finally got that settled and paid off the truck. At the beginning of October someone pulled out in front of me and totalled the truck. I was never made aware that I had to go to BMV to get lien signed off on and have to go back to Kellie whenever "the only person in the whole company that does lien releases" is in the office.
Two trips in an hour and she still wasn't there in the office. Can't call her, no one knows when she'll be in, I just have to guess. FINALLY, the girl at the no information desk took my name and number so maybe if I'm lucky I can catch this girl in the office. I had to suggest she call me. Can't get a title, can't get a check for totalled vehicle, can't buy a new car and have no more extentions on my rental car. Information desk girl has no information either, just that I'm screwed without the ONE person that can print a freakin ditto off for me. Doubt they even call, but who cares anyway? They got their money on their overpriced, defective vehicle.
This report was posted on Ripoff Report on 10/25/2013 08:17 AM and is a permanent record located here: http://www.ripoffreport.com/reports/kellie-auto-sales/columbus-ohio-43212/kellie-auto-sales-worst-service-ever-columbus-ohio-1094518. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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