Report: #781538

Complaint Review: Kemp Buono, Icicles Eyewear

  • Submitted: Mon, September 26, 2011
  • Updated: Mon, September 26, 2011
  • Reported By: Tolemar1 — Huntington Beach California USA
  • Kemp Buono, Icicles Eyewear
    1140 U.S. Highway 287 Suite #400-167
    Broomfield, Colorado
    United States of America

Show customers why they should trust your business over your competitors...

We began business with Kemp, as well as his brother Guy, in June 2009. As they have claimed to be two separate companies, we will be listing our complaint separately. We manufactured frames for Icicles eyeglass lines, as well as providing assembly at our manufacturing facility.  To date we are currently owed around $7371.10 from Kemp.

Kemp would respond to our requests for payment at his leisure, offering to pay but never sending actual payment. Each time, payment would be promised by a date (after a motorcycle rally, when he returned from vacation). In addition, each point of our contact was met with deflection; he would claim the product was faulty (quality tests at our facility prove that this is not the case); he would claim he owed less than we had on our books; or he would claim to not have the funds available. We offered him payment plans as well as the ability to pay by credit card.

After several attempts to contact Kemp (weekly calls, countless e-mails, certified letter) we still have no received payment for our labor or materials. Do not do business with this man. He will not pay you for your services.
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This report was posted on Ripoff Report on 09/26/2011 01:50 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Lets keep to the facts

AUTHOR: - ()



We have not received payment and you clearly received the product as shown in the emails below. Also the hinges and lenses are provided by you. Email below from Kemp and his hinge supplier Anne stating he knows he has problems with his hinges and wants to make them better. The parts we supplied were CNC machined per your specifications. Show us a cancelled check to us after our communications on Ripoff Report Dated 9/26/2011. You don't have proof of payment because you never paid. Also I still have many more emails from you saying your going to send payment.





Email from Kemp Dated 4/6/2011



I want to get this taken cared of too I can make a payment of a $1,000 today if that's ok ? My records show a balance of $4,000 owing I thinks some of that you have me owing is guys ?





hi Steve,im trying to make a better hinge can you tell by the drawings if this will work ?

----- Original Message -----
From: Anne

To: Kemp 

Sent: Tuesday, August 17, 2010 7:41 AM

Subject: Re: Icicles


dear kemp:




Nice to hear from you again!


Yes,we still keep the hinges improved solution for you but since there's no feedback for a long time,we supposed you've given it up.

Pls check the drawing in the attachment,there are three improvements on the old hinge:


First: make the hinge into one body like our TSH-01/02,lowen the total length of hinge from 5.2mm to 4.0mm to make it smaller and lighter,but the bottom size and shape are kept the same as before so that you don't need change your original groove size.

Second:add stop 90 degree to prevent the temples touch lens;

Third but the key one: lengthen 2mm on original spring and thicken 0.2mm it to improve its action to make it stronger with a view of the original action is not powerful enough.


That's one solution.The other one is to weld the bottom to TSH-04.I remembered you were ever satisfied with the TSH-04 but trapped because of the short head.Since its action is absolutely the strongest,we are considering to weld the similar bottom like TSH-03 onto it,but if so,your groove is probably needed to be changed, means you may need to change your mode of temples and fronts if the groove are not made afterwards,would it be possible?


Pls note which do you prefer so that we could continue again. The hinge problem will be solved soon.


Best rgs,



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#2 REBUTTAL Owner of company

Damaged merchandise

AUTHOR: Kemp - (USA)

  Scott please provide signed PO's and sign delivery I'm a very honest businessman yes we had many problems with your product the hinges would break the lenses would not stay in it was a mess! I'm sure guy let you know as well ! I'm pretty sure I paid everything that was delivered but if you show something differently please provide proof thank you kemp.

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#3 Author of original report

Return the product

AUTHOR: - ()

Kemp never notified us that the product was defective or had quality issues. If this is the case then return the product. An honest business man would not send numerous email stating payment is in the mail or blame his failed marriage for not paying. See below from Kemp and I can forward anyone interested many emails showing Kemps lies.


I'm sorry for the delay  I'm going thought a tuff time right now 
my divorce I will get this paid

Kemp Buono


Thank for being so understand I'm going thought a lot right now she's
screwing me big time but I will not let her beat me ! I'm very driven to
make icicles big ! If for no other reason to show her what she walk away
from ! I'm In co now to help my son she also walk away from him ! I know I
owe you . What can we do to get a order going this will be a big year for us
if we can work together . I  can send you a thousand or two if that will
help but it's very tight for me unit bike week starts in daytona and if we
could get on with drag & retail we could go big ! Can I order 300 units to
get me going for Jan shows can you work with me & what would be the ETA
thanks again  .

Kemp buono



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#4 General Comment

Kemp is an Honest Businessman!

AUTHOR: theiangolden - (USA)



I am currently doing business with Kemp Buono, and have been for that last calendar year. I have nothing but good things to say about this man. I'm currently helping him with business development in the Midwest, and was shocked to see this review when searching for the Icicles brand.

I confronted Kemp, and he told me the details regarding this report. The manufacturer in Huntington Beach consistently delivered a product that was below QUALITY, and below EXPECTATIONS. There was no grounds to receive payment, based on the fact that the dealer failed to deliver the product he had promised.

Furthermore -- Kemp has paid me in excess of the amount listed in the report always SAME DAY, and ON TIME. This report is completely bogus.


Just setting the record straight for a friend and client of mine,


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