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Report: #394728

Complaint Review: Kemp Windows & Siding - Richmond Virginia

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  • Reported By: Richmond Virginia
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  • Kemp Windows & Siding 3005 Mechanicsville Pike Richmond, Virginia U.S.A.

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Kemp sells Mastershield Gutter Protection in Richmond, VA, Fairfax, VA, Springfield, VA, etc. Kemp has hired salepeople and trains them to lie to their customers. Kemp in Virginia has their salespeople sell Mastershield Gutter Protection at a ridiculous markup. During training, as well as in the Mastershield training manual that he wrote up, he trains the salespeople to lie to the potential customers about things such as the "4 Step Kemp Guarantee." He has the salespeople say that their crews are "factory trained and certified." At Kemp Windows and Siding, this is not true. At Kemp, I left and wasn't paid over $3500 that was owed to me as a salesperson. Bill Kemp then proceeds to make sure that he could figure out a way to never pay me. When I was hired, I was promised a bonus check at the end of every month; however, at the end of the month, he figures out a way to change the rules so that I was never paid a dime. Not only that, but after leaving, he decided he wouldn't pay me the commissions I was owed while selling tens of thousands for him. I was one of the top reps for his company, and Bill Kemp at Kemp Windows and Siding in Virginia made sure that I wasn't paid a dime after leaving. Another person I know has already filed a complaint with the Dept. of Labor in Virginia. This person was an employee for the company and is filing a lawsuit against Kemp Windows and Siding based out of Richmond, VA.

Never work for Kemp Windows and Siding. It is a scam. You will leave being owed thousands of dollars. You will be trained to lie to potential customers to close the deal.

Anonymous
Richmond, Virginia
U.S.A.

This report was posted on Ripoff Report on 11/24/2008 07:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/kemp-windows-siding/richmond-virginia-23223/kemp-windows-siding-kemp-windows-siding-deals-mastershield-gutter-protection-in-virgin-394728. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
4Consumer
3Employee/Owner

#7 UPDATE EX-employee responds

Please Read This

AUTHOR: Hell Yes I''m Disgruntled! - (United States of America)

POSTED: Monday, August 22, 2011

Bill Kemp posted his Independent Contractor's Agreement here for all to read.  Pay particular attention to the two sections below.............

PARAGRAPH 1

"Upon termination of this agreement, Contractor will immediately and permanently cease (a) exhibiting or in any way using service mark, trademark, trade name, or emblem and (b) engaging in any other activity which would tend to indicate that Contractor is authorized to sell or service The Kemp Company products or represent Dealer in any way."

PARAGRAPH 2
 
"Contractor shall also be required to conduct a Walk Through with the customer, once customers job has been completed. This Walk Through shall be done immediately after installation, and customer and contractor shall sign a Customer Completion Certificate. This policy is designed to ensure the customer of quality follow up by their Contractor. THIS IS REQUIRED. Failure to turn in a completed signed completion certificate will force Dealer to retain back end commission for said job. If said Contractor is not available or no longer with The Kemp Company to service customer, then The Kemp Company will service the customer and use the back end commissions earned by said Contractor to service the customer as needed."

Notice in paragraph 1 he denies you the right to do anything that could indicate you're "servicing" the Customer.  Then in paragraph 2 if you DON"T "service" the customer, he'll keep your remaining commission.  When times are hard (recession) you'll sometimes work for someone you'd NEVER consider working for and that's what happened to me.

Let's be VERY CLEAR on one thing.  There is no "servicing" of customers after installation.  There are no such things as "walk throughs" with customers.  I sold a lot of jobs, NEVER did a service or walk through and got paid my money, front and & back end.  Also NO ONE from Kemp did the "servicing" or "walk throughs" either.  These procedures are fictional inventions.  When you leave the company Bill Kemp keeps your back end money.  This is why ex-employees call him a crook.

Can he LEGALLY do this?  Perhaps.  Is it morally correct?  Absolutely not!

Look at it this way, if he screws those who earn him money, why would he care about you and your home?  Makes sense right?

Another way to look at this is something we've all heard 100 times before "Where there's smoke there's fire".  All these folks wouldn't take their time to complain if Bill was any kind of a decent human being.  But he's not.

There are plenty of other home improvement companies in Richmond and NONE OF THEM have ex-employees saying these kind of things.  Why is that?  Could it be that there's a real lack of morals at Kemp?  You'd better bet all you have on that being the case.

D**n right I'm disgruntled, but that DOESN"T make me wrong! 
 
 

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#6 REBUTTAL Owner of company

These are not customer complaints!!!!!

AUTHOR: Sales department - (U.S.A.)

POSTED: Thursday, August 19, 2010

These are not customer complaints.  They are disgruntled ex independent contractors that did not read the agreements they signed.  We good standing members of the BBB and we have NO complaints for products or workmanship from customers.  Bill Kemp, Owner 

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#5 REBUTTAL Owner of company

Read the facts.

AUTHOR: Sales department - (U.S.A.)

POSTED: Thursday, August 19, 2010

Well I am tired of ex-independent contractors who did not read their independent contractor agreements slandering my company and my name.  I have attached for everyone to read the Independent Contractors Agreement that all of the names below signed:



Thomas S. Ellis aka Tom Ellis wife Alexa Ellis of Aqua Blue Creative Marketing in Atlanta Georgia www.aquablueweb.com



Timothy A. Hiles aka Tim Hiles



Jeffrey A. Schultes aka Jeff Schultes



William Rodd aka Bill Rodd



 



The Independent Contractor agreement is designed to protect the company and the customer from being taken advantage of.  However when people don't read their agreements they sound ignorant when they lash out at the company they were involved with.  It is funny how all of these ex-sales people claim that I told them to sell at ridiculous prices... they were independent.  As a company we gave them a price range to sell in.  They were not to go over or below that range, no different than any other products that are sold by sales people like cars, boats, etc.  I designed a way for the reps to give our homeowners a discount off of the list price, however Jeff Schutes sat in my office and pleaded with me that I was taking money out of his reps pocket by making them discount.  So, I adjusted the sliding commission scale so they could discount like I wanted and still earn their top commission percentage.  It funny how these guys never said the prices were inflated when they ran around selling everyone they could and they never complained when they received their commission checks on Fridays.  I challenge anyone to look at where I sold my customers compared to any of these guys complaining.  I ALWAYS gave my customers a very nice discount. 



 



I want you to understand that every company has policies and agreements and these people were fully disclosed before they were even trained!  Our policy is if you sell a job you MUST GO BACK AND VISIT THAT HOMEOWNER AFTER COMPLETION OR YOU WILL AND CAN LOSE YOUR BACK END COMMISSION.  Please read it below in the independent contractor agreement they all signed! Look for the paragraph with the ***.



 



The Kemp Company



3005 Mechanicsville Turnpike



Richmond, VA 23223



 



 



Independent Contractors Agreement



 



                The Kemp Company, located at 3005 Mechanicsville Turnpike, Richmond, Virginia (hereinafter call Dealer) is engaged in designing, selling and distributing replacement windows, vinyl siding, and roofing to homeowners through a network of independent contractors (hereinafter Contractors).



 



_______________________________ with a principal place of business at __________________________



_______________________________ desires to be an Independent Contractor for the purpose selling to homeowners and authorized prospects of the Dealer. As such, contractor understands that Dealer is due all monies arising out of contracts which contractor signs with customers and which Dealer accepts in writing. In return, contractor receives a commission set forth in the attached Commission Sheet. If the customer does not complete the transaction properly, contractor is not entitled to a commission for it. While Dealer may advance contractor commission on a sale before completed, Contractor understands that if a transaction for which Contractor has received a commission is not completed, such unearned commission shall reduce the amount of commissions owed to Contractor or Contractor must repay such advances to Dealer.



 



           Contractor shall set up his/her own appointments, or can receive Company appointments set up by Dealer for times acceptable to customer.  The cost of such Company appointments is set forth in the attached commission sheet.



 



                It is explicitly acknowledged that Contractor shall represent other dealers and manufacturers during the same term of the agreement without restriction, except that under no circumstances may contractor use a Company appointment to sell products or services similar to window and siding products sold and distributed by Dealer.



               



                Contractor, at his/her expense, shall comply with, and obtain all licenses and permits which may be required under, any applicable Federal, State, or local law, ordinance, rule or regulation (including but not limited to any Home Solicitation Act) by virtue of any acts performed by Contractor under this Agreement.  Contractor agrees to indemnify and hold Dealer harmless from any breach of said laws by contractor.



 



                Contractor explicitly acknowledges the fact that Contractor is not and will not be treated as an employee of Dealer respecting such services under this agreement for federal and state tax purposes.  Neither Federal nor State income tax will be withheld or paid by Dealer on contractor behalf.  Contractor is solely responsible for maintaining any records required by law in connection with his/her business, and for all reporting and payment of all payroll taxes, expenses and insurance pursuant to any federal, state, and local laws.  No employees or agents of Contractor shall be deemed to be employees, and is solely responsible for the payment of any and all contributions, taxes and assessments and shall meet all other requirements of the Federal Social Security, State Unemployment Compensation and Federal, State and local Income Tax withholding laws on all salary and other compensation.



 



               



 



 



             The only warranty applicable to the Dealers products or services are those which are in writing and given to Contractor. Dealer or its suppliers or Sub-Contractors will honor no other warranties, expressed or implied.



 



             Contractor acknowledges that all Kemp Company, service marks, trademarks, trade names and emblems are the sole property of Dealer, and that Contractor may use them only during the term of this agreement.  Upon termination of this agreement, Contractor will immediately and permanently cease (a) exhibiting or in any way using service mark, trademark, trade name, or emblem and (b) engaging in any other activity which would tend to indicate that Contractor is authorized to sell or service The Kemp Company products or represent Dealer in any way.



 



                Contractor has the option of attending training sessions given by Dealer.  This Is Not Required.  Those who choose to attend will be charged a fee of $10.00.  If Contractor claims he/its employees/agents is/are already qualified to properly demonstrate the product, to insure against claims in the nature of misrepresentation and/or misconduct, before Dealer engages contractor, a mock sales presentation shall be performed before one of the sales managers, by everyone who intends to go out on a appointment.



 



       ***     Contractor shall also be required to conduct a Walk Through with the customer, once customers job has been completed. This Walk Through shall be done immediately after installation, and customer and contractor shall sign a Customer Completion Certificate. This policy is designed to ensure the customer of quality follow up by their Contractor. THIS IS REQUIRED. Failure to turn in a completed signed completion certificate will force Dealer to retain back end commission for said job. If said Contractor is not available or no longer with The Kemp Company to service customer, then The Kemp Company will service the customer and use the back end commissions earned by said Contractor to service the customer as needed.



 



                This agreement is non-exclusive to both parties, and may be terminated at any time in writing by mailing notice of termination to the other party.  Any fliers, sales aids, or any other products provided by Dealer to Contractor must be returned to the Dealer within 3 business days after termination of this agreement or the Contractor will be sued for judgment of no less than $1,000.00.



 



                This agreement supersedes all prior agreements, if any, between the parties, and it constitutes the entire agreement between them.  This agreement may be modified only by writing and signed by both



parties.



 



 



X_________________________________________ (Contractor) Date _____________________________                                            



H) _____________________C)____________________(Contractor Phone#)



 



 



X_________________________________________ (Company Authorized Agent)

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#4 UPDATE EX-employee responds

Kemp Windows & Siding Really Is That Bad

AUTHOR: Anonymous - (U.S.A.)

POSTED: Tuesday, March 03, 2009

Kemp Windows & Siding has a history of ripping off employees. I know of three employees that did not receive payment for services. Personally, Kemp owes me my last two weeks paycheck and has since October, 2008.

Bill Kemp, Owner of Kemp Windows & Siding, admitted to my lawyer through a letter that he did owe me that last check and would be sending it. He has yet to send the check, and that was two months ago.

I would not do business with Kemp Windows & Siding. How an employer treats employees is indicative of how they treat others, including customers.

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#3 Author of original report

Notice Bill Kemp, owner of Kemp Windows and Siding (Mastershield) hasn't responded

AUTHOR: Anonymous - (U.S.A.)

POSTED: Monday, December 22, 2008

I posted this a while ago. Notice Bill Kemp has no way to respond to my comments. Good luck to anyone doing business with this company or Bill Kemp. Bill Kemp has been contacted by my Attorney, but has refused to face reality and respond to our requests for payment owed to us. Just know that as a customer of Bill Kemp, the law does not apply to him (or so he thinks). Neither does delivering what he says he will deliver...whether it be a job to Kemp Windows and Siding customers, or payment to the employees of Kemp Windows and Siding. He will always figure out a way to squeeze a dime out of you. Good luck if you ever try to deal with this company or Bill Kemp.

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#2 UPDATE EX-employee responds

RE: Disgruntled Employee

AUTHOR: Anonymous - (U.S.A.)

POSTED: Monday, December 08, 2008

Kemp is correct that I am disgruntled. I am disgruntled because the company owes me a lot of money for my hard work and is refusing to pay me anything. I was also told that I would get an additional commission if I sold over $50k in one month. I sold over $50k in a month, and at the end, Kemp decided that he wasn't going to give me that commission check. Not only that, but after we quit, Kemp came to our home banging on the door for us to come out. We ended up having to call the police to get him to leave. He caused such a ruckus that our property manager even came out to make sure everything was ok.

Since then, he has incessantly called my wife from a restricted number between 2-5 times a day. I know it is him because one time I answered her phone when the "Restricted Number" called. When I answered, he announced to me that it was Bill Kemp. He hasn't called back since then (that I know of), but this just shows his lack of professionalism and judgement.

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#1 REBUTTAL Owner of company

Disgruntled employee

AUTHOR: Sales Department - (U.S.A.)

POSTED: Monday, December 01, 2008

Kemp Windows & Siding Disgruntle Employee Richmond Virginia

This is sad that a disgruntle employee would stoop to this level. But understand that all the lies that were told about Kemp Windows & Siding are not true. This is one upset and isolated ex-employees (husband and wife). Companies need to be aware of who they hire and how those employee's track records are with other companies before they hire them. When someone interviews with you and they start putting the old company they worked for down...beware! Also, beware they will try to slander your company when they leave. Check out Kemp's record with the better business bureau and the consumer protection agencies and they are clean.

Sales department
Richmond, Virginia

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