Kerry Ford Springdale Mark, Cooper, Justin, Adam, Joel Don't Support Bad Business Springdale Ohio

The Springdale location is the worst experience I've ever had with a business, in general.

From the price agreement to trying to force us to take a hardtop that didn't fit our jeep (and so MUCH more!), everything they promised us, they tried to back out of after we signed. They also wouldn't answer our phone calls or get back to us and we ended up having to drive all the way up to the dealership (over an hour drive) to get any results.

After over a week of dealing with them and many hours waiting on them at the dealership, they still only gave minimal effort.

I run my own business and if someone was ever wronged in the way we were, I would go above and beyond to earn their trust back and give them more than what they'd originally asked for, to do otherwise is bad for business. These guys don't care AT ALL about the customer or about doing what's right or fair.

On top of all this, they were also verbally disrespectful to my dad and myself, which to me is the worst part.

My main regret in dealing with them is that I didn't just leave the jeep and walk out, based on principle. No one should be treated that way when they're paying that much money for something. We would never go back...not even for an amazing deal.

My advice: don't support bad business.

UPDATE: Now we are trying to pay off our balance in full (less than a month after buying the car) and they are trying to charge us an extra $1500 that was not on our original contract. This organization cannot get it together.

Here's who we worked with: Justin, Mark, Cooper and Adam

Joel Cooperstein (the GM) has never gotten back to us, even after several attempts of us trying to reach him. His note on here was apparently just for show because there has been no follow-thru.