These people are crooks, I sent 3 individual business cards to be printed and I was very specific about what I wanted. When they got the samples, I was told that they will have to do some work on them because I sent it on one format (MS Publisher) and they do not use this format. Again I asked them if any changes will be made to the copies I sent and was told "no".
Well to say the least their application put a box around one card's logo and did something funky to the other two cards. I went to them and stated that this is not what I send and definitely not what expected of a finished product. I was told that this is what I sent and this is what they printed. Since I never got a final proof from them which on two separate occasions I was told by the secretary I should have gotten; it is their mistake and they should fix it.
My original logo (which I use all the time on letter heads and other business related documents) does not have a box around the logo. [continued below]....
..... And I tried to explain that to them because English seems to be an issue. low and behold the emails sent back to me all have the box around the logo and I tried to tell them this and they do not want to listen.
I brought back all of the cards and left it at their place of business and called to see if they can work with me so I can get my cards done correctly. They refused and kept stating that this is what they have and what they printed. These people do not know the meaning of customer service and they will not fix any mistakes on their part. THEY ARE CROOKS AND NO ONE SHOULD DO BUSINESS WITH THEM.