I ordered Rasberry Ketone and clense premium direct from the ketone premium; it said FREE 14 day trial, it arrived within 2 days of order being placed; i used it for 5 days and realised that the cleanse product is just a laxitive which made me question the quality of the products;
Thus I cancelled via their website on day 7 (from my order being placed), but even though I got the automated reply to my online form submission, they then ignored my cancelation request so I emailed them on day 9 twice, then again on day 10, then I did another online cancelation on day 11; I was still being ignored! so I rang the number they advertise to listen to an automated message saying they do not accept phone calls and I should email or submit a cancellation form online - which clearly I had done numerous times!
I emailed them again on day 12 and 13, with no reply. Then on day 14 they took two lots of 80 out of my account!
The terms and conditions are clear when the product actually arrives - cancel within 14 days for no further charge! However, nowhere does it tell you, that this is a total SCAM COMPANY that will ignore ALL YOUR
CANCELATION requests so they can charge you regardless, and to that fact, charge you more than you agreed when you requested your trial!
They have still never replied to my 16 plus attempts to contact them. They say in their terms, that its simple to cancel and just return the product for cancelation of any future orders...... well take a look and see anywhere on this planet if you can find the ACTUAL ADDRESS to return these scam pills back to!!!! Doesnt exist - there is no possible way to ever return to get a refund or end your trial, and yes, if you email them and ask for a return address, they ignore you!
I rang trading standards who were fully aware of this company's fraudulant activity and were building a case against them.. Luckily the bank reinburst me as I could prove that I had cancelled well within the 14 days I had contractually agreed to!!! Natwest had had thousands of complaints about this company, yes THOUSANDS!
In short - THIS IS A TOTAL SCAM PRODUCT AND KETONE PREMIUM ARE A SCAM COMPANY....Do not be sucked in!!!!