Report: #1339912

Complaint Review: Keurig Coffee Makers

  • Submitted: Sat, November 26, 2016
  • Updated: Sat, November 26, 2016
  • Reported By: PLL — Irvine California USA
  • Keurig Coffee Makers

    Nationwide
    USA

Keurig Coffee Makers I purchased this brewer on March 21, 2015. Already, the first brewer i purchased had a defective LCD monitor. I thought nothing of it and so the next day, i simply took it back to Best buy to have it replaced. TAKE NOTE THAT THE REPLACEMENT WARRANTY ON THIS BREWER IS ONLY FOR A YEAR. Today, one year and 8 months later, the brewer is completely dead with uses of only 3 8 ounce cups per day. This is not an average usage, this is EXACTLY 3 8 ounce cups per day as my family of three adults ONLY drink coffee in the morning when it is needed the most. I purchased this brewer thinking it would be convenient and it would last long because I've been hearing good reviews. Now, I just got off the phone with the Keurig support center - spoke to 2 different reps - Karen and Kyle, and essentially they told me that since the brewer is now off-warranty, that I am dead in the water. Burlington, Massachusetts Nationwide

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 I purchased this brewer on March 21, 2015. Already, the first brewer i purchased had a defective LCD monitor. I thought nothing of it and so the next day, i simply took it back to Best buy to have it replaced. TAKE NOTE THAT THE REPLACEMENT WARRANTY ON THIS BREWER IS ONLY FOR A YEAR. Today, one year and 8 months later, the brewer is completely dead with uses of only 3 8 ounce cups per day. This is not an average usage, this is EXACTLY 3 8 ounce cups per day as my family of three adults ONLY drink coffee in the morning when it is needed the most. I purchased this brewer thinking it would be convenient and it would last long because I've been hearing good reviews. Now, I just got off the phone with the Keurig support center - spoke to 2 different reps - Karen and Kyle, and essentially they told me that since the brewer is now off-warranty, that I am dead in the water. They were gracious enough to offer me 35% off though, on their "disposable" Keurig coffee brewers. So esentially, I am out $172.49 - We, the parents of an 18 month old and another baby on the way, are out $172.49 and the convenience of having an efficient caffeine beverage making machine in the morning. This is the 3rd Keurig coffee maker we've purchased in a span of 3 years. The only wrong decision we made was not learning from the death of the two other brewers, and decided they were probably "isolated" cases. I would not recommend this product to anyone who values his/her money. I know you might think this brewer is working fine and peachy now, but give it just a little over a year, when your warranty is gone. Kyle, the rep at the call center, told me that their brewers last for at least "3 - 7 years". I told him that something fishy was going on and told him about our other brewers. As a parent, I DO NOT HAVE THE LUXURY OF TROUBLESHOOTING THESE PIECES OF JUNK EACH TIME THEY STOP WORKING. This company will be reported to ripoff report and BBB.

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This report was posted on Ripoff Report on 11/26/2016 08:51 AM and is a permanent record located here: http://www.ripoffreport.com/reports/keurig-coffee-makers/nationwide/keurig-coffee-makers-i-purchased-this-brewer-on-march-21-2015-already-the-first-brewer-1339912. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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