Key Bank NEW maintenance fee Plymouth, Indiana

"I have never had any maintenance or service fees."

Fifteen years of free service and now that it's no longer free you call it a scam and post a rip off report. It's not a scam and not a rip off.

You should read documentation sent to you by your bank.

"  I have had this account for 15 years but now the rules have changed."

  Exactly!  The rules have changed.   In the old days, checking accounts always had a service fee if the balance was below a certain cutoff amount.   With the advent of debit cards, banks found that they could make huge profits off overdraft fees charged to their more careless customers.  This allowed them to offer free checking, in hopes of drawing in even more accounts that would genereate more overdraft fees.

    Last year, new federal banking regulations effectively put a stop to the debit card overdraft revenues.    As such, banks have to return to their old model of charging a service fee to maintain checking accounts.   The simplistic explanation given to you by the bank employee was not entirely correct.    It costs money for the bank to maintain checking accounts and process the transactions.  Most of the major banks have already reverted to charging service fees for checking accounts that do not maintain a minimum balance.   I think by the end of the year, "free checking" will have disappeared entirely.