• Report: #691431
Complaint Review:

Key Dry Cleaners

  • Submitted: Sat, February 05, 2011
  • Updated: Sat, February 05, 2011

  • Reported By: Justin — Chesapeake Virginia United States of America
Key Dry Cleaners
372 S. Battlefield Blvd. Chesapeake, Virginia United States of America

Key Dry Cleaners Bon Air Cleaners fraud, angry, failed, scam Chesapeake, Virginia

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I had 3 shirts clean with Key Cleaners branch store on 02-01-11 for pick up at 5pm on 02-02-11. When I went in to pick them up, I found that one was missing and they had no details. They said they would search for it and call me. 2 days later they called and told me it was destroyed. The branch manger told me to come in on Monday to fill a claim form but my schedule does not allow me to do that. The manger is off all weekend so I could not call and to change the date. I called the main location and was lucky to have the company owner pick up. I informed the owner of the issue. She said she had the shirt and she needed details on the price I paid. I was only able to estimate around $25 that she agreed to pay as a fair price. I mentioned the branch manager promised to get me a gift certificate for $10 to refund the service of the shirts being cleaned due to my inconvenience. I visit the store 1-3 times a year so I asked the owner if she could do cash on the $10.

I was able to pick up the $25 for the destroyed shirt at the branch store that the owner arranged for to get there with out a claim form. The OWNER said I had to talk to the branch MANAGER about getting the $10 gift certificate saying she had no control over that. I asked if that would be done as cash due to my limited visits with no answer. The entire time we were both rational and calm so I am shocked she would treat a customer like this. The manager started to get upset the said that "I was unable to be pleased" and she wanted me to leave. I then asked for the $10 I was promised for the cleaning services refund that I never got. She said that she withdraws that offer and told me to leave, never to come back. I told her I payed for a shirt to be cleaned and it was destroyed but only got paid for the cost of the shirt not the service. She refused to refund me the money I paid for a service that was never completed. She then ran out the door for a delivery saying that the employee should call the police if I don't leave. I paid to have a shirt clean that I never got, I was promised $10 refund my inconvenience that I never got, I was refused further service told never to come back, and treated very poorly. The problem with the owned happened today 02-05-11.

This report was posted on Ripoff Report on 02/05/2011 09:00 PM and is a permanent record located here: http://www.ripoffreport.com/reports/key-dry-cleaners/chesapeake-virginia-23320/key-dry-cleaners-bon-air-cleaners-fraud-angry-failed-scam-chesapeake-virginia-691431. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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