Key West Services - Scooter Rentals Key West Be careful of this place. Six of us were cheated and charged twice Key West Florida

Me and six of my friends rented scooters for 24 hrs when we took a trip to keywest. They had initially charged us 45 dollars per day . By the time the guy(Matt) got there and set up all the scooters, it was like 8:10pm. when we asked the guy what time we had to bring it back, he said exactly after 24 hrs from then(i.e from 8:10pm).

The next day we got back to the place to return it at 7:50 because we had to get back home which was 4 hrs drive and go to work the next day. when we called the guy to pick up the bikes, he said that he got a call from another customer and that he will be there in 30 min. After 30 min, we called him again and he said he is stuck at the other place and to call his boss "Hank Dean".

When we called his boss, he yelled at us saying we were late and that he was going to charge us extra day and just hung up on us. We called him again and he yelled at us saying not to call back and hung up the phone again.When we were leaving, we saw Matt(the guy who was supposed to pick up the bike and who was supposedly helping another customer) having dinner at a nearby stall. Since we had to get back home and it was getting late, we didnt bother to ask him. We then knew that it was all pre planned. Next day we noticed that he charged us twice. And also these guys dont have a physical address anywhere on their website.

I suggest that you avoid this company all together. There are other scooter rental places which has a physical address so that you can go there and complain if you want .

Sunny
pembroke pines, Florida
U.S.A.