Report: #740682

Complaint Review: Kia Motors of America

  • Submitted: Tue, June 14, 2011
  • Updated: Tue, June 14, 2011
  • Reported By: NC Elder — Shelby North Carolina United States of America
  • Kia Motors of America
    100 Galleria Pkwy., Suite 1550
    Atlanta, Georgia
    United States of America

Kia Motors of America Jimmy Wright, Consumer Affairs for Kia Motors of America, Inc. Kia Motors of America Refusing To Repair Vehicles Under Warranty Atlanta, Georgia

*General Comment: Bet I know what their game will be

Show customers why they should trust your business over your competitors...

   My 75-year old disabled mother, who has a pacemaker & diabetes, owns a Kia Spectra.
She took it to the Kia dealership in Shelby, NC, where it was originally purchased, on three different occasions, due to a jerking in the transmission. On "every" visit she was told by the service department that they did not know "what" was wrong with her car.

  On Each trip for repairs, One in Jan., Feb., and the last one in April, of 2011, her car was still under factory warranty. On the last trip,  she was told that it needed a new transmission, but... that her warranty had expired over the course of those few months. The car should have been repaired on the first visit in January, but, they had "no" intentions of ever repairing it in the first place. My poor, sickly mother, only put a little over 20,000K miles on the car in the four years that she's had it, and still owes a $4000. [continued below]....
.....00 balance on the vehicle! She has been "physically" sick since this. Due to the stress it has placed on her, her heart was out of rhythm for three consecutive days last week! I am LIVID, to say the least! She has "NO" transportation, and has to rely on her only child (me),  and one of her neighbors, to take her anywhere. She has frequent doctor visits to her Cardiologist.

  My mother received a letter from the above Kia company, listed in Atlanta, and it read, "Kia Motors of America has respectfully declined any warranty assistance regarding transmission concerns due to the warranty on your vehicle being past the timeline requirements of 5 years/60 K miles." In addition it states, "Once a decision is made by our District Parts & Service Manager, that decision is final."

  Since there are already more than 600 reports filed against Kia on this site (many of which were denied warranty services on their vehicles),  I truly believe it is time for a Class-Action lawsuit.
This is an absolute "atrocity", to say the least. Any company that has been allowed to continue to operate in such arbitrary, unethical, discriminatory, inhumane, and illegal manner, should indeed have their doors shut down by the U.S. Government. There must be a law "somewhere" in place to protect these auto owners.

  As a published writer, and"very active" consumer advocate, I will do "everything" in my power to make certain that this issue with Kia Motors of America, gets the "national media attention  that is far "too"  long overdue"! If there is anyone on this site who can lead me to an attorney, who would initiate a class action lawsuit against Kia Motors of America, then please contact me as soon as possible.

  As citizens, it is our duty to look out for our neighbors, and to bring an end to any injustices that  inflict pain and suffering upon our innocent, hard-working, and law-abiding fellow-human beings! I pray that everyone here with the same issue, will jump on board and let's get the ball rolling. Thank you for reading! May justice be served swiftly in this matter, and may Kia car owners who have been betrayed, experience a "victorious" outcome.

**Consumer writer/advocate**
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#1 General Comment

Bet I know what their game will be

AUTHOR: voiceofreason - (United States of America)

I once had an extended warranty issue where one of the power windows was obviously dying. I crawled up and down with slowness that would try the patience of snails and tortoises, making groaning noises. It was just days before the warranty was to expire and they turned me down because, "The part hadn't failed yet". In other words, your mom's transmission may have been on life support, but the warranty doesn't kick in until it's stone cold dead, and by then, no more warranty! All corporations suck, but those having warranty issues usually suck the most. Go after them. An arb or judge seeing 3 trips within 3 months for the same unresolved issue may look very crossly at Kia's lawyer. They count on 99% of people not pursuing these things. Pay for the summons to be served on them and wait them out. Make them find you more of a nuisance to them, than they see themselves being to you. And if it ever goes so far as to get into court make sure your mother comes in looking as pitiful as possible.
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