Complaint Review: KIA MOTORS
My 2007 Kia Rondo:
So my check engine light goes on the other day. I take it my KIA dealer and they say it's code 90011 - Camshaft positioning sensor error. They tell me that there is a "KIA Bulletin" out about non-oem oil filters causing this error and that I should only be using oem filters. So, they change my oil and put on the new oem filter. They then tell me that should fix the problem, but if light comes back on to bring it back in. I left excited the light was off, and then I am not kidding - 1.3
miles later on the freeway home, all hell breaks loose in my engine! It
threw a rod and oil spewed out everywhere.
So, I towed it back. They told me how sorry they are. I tell them I still have 5k miles left in warranty. They tell me I need to show proof of all oil changes and bring them the receipts. I can only track down 9 oil changes for the last 5 years. I methodically changed the oil every 4k miles, many of them i did myself. Did I think to save the walmart
receipts for oil and filters? NOPER.
Long story short, they denied my claim for the following reasons: 1. There is a "Kia Bulletin" that came out recently that says I should have only been using OEM KIA Filters and I did not. 2. I could not produce enough receipts to prove that between self oil changes and otherwise were done every 3k miles.
Even if I did get the receipts, they don't sell KIA OEM filters at walmart or autozone, big o, etc.
So I am left with $7k still owing on a car that needs a $5200 engine. God Bless South Korea!
P.S.S. when the dealer first change my oil, they said the oil was really quite clean and could tell I take care of the engine!!
This report was posted on Ripoff Report on 11/19/2012 10:10 PM and is a permanent record located here: http://www.ripoffreport.com/reports/kia-motors/internet/kia-motors-my-07-rondo-threw-a-rod-at-95k-and-kia-will-not-warranty-it-internet-971646. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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