Complaint Review: Kidkraft - Dallas Texas
- Kidkraft 4630 Olin Rd. Dallas, Texas United States of America
- Phone: 800-933-0771 Ext 6233
- Web: www.kidkraft.com
- Category: Toy Stores
Kidkraft Missing hardware from dollhouse Dallas, Texas
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I purchased a Kidkraft My Dreamy Dollhouse on November 23, 2011 from Amazon.com. I received it on December 1, 2011. Our grandkids live with us part-time, and I was unable to open the box and attempt assembly, until December 24, 2011. It was then I discovered that ALL of the assembly hardware (screws, nuts, bolts, etc.), along with the instructions, were missing. It was too late to have the manufacturer send new parts, so I used what I had around the house. There were several 'specialty' parts that I did not have, so I had to go to Lowe's here in town, minutes before they closed for Christmas, to buy these parts. This purchase came to $33.05. I contacted the company, and was told in a very rude email, that reimbursement was impossible, and I needed to return the item. I informed the Customer Service person that I had already assembled the item, as I had told her in an earlier email. I think they should be responsible for not including the hardware, and instructions, and reimburse me for my out-of-pocket expense.
This report was posted on Ripoff Report on 12/27/2011 07:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/kidkraft/dallas-texas-75244/kidkraft-missing-hardware-from-dollhouse-dallas-texas-814582. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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