Report: #443258

Complaint Review: King Koil / Dixie Bedding Co.

  • Submitted: Mon, April 13, 2009
  • Updated: Mon, August 27, 2012
  • Reported By: boca raton Florida
  • King Koil / Dixie Bedding Co.
    4800 NW 37th Ave
    Miami, Florida

King Koil / Dixie Bedding Co. King Krap would be a better name Miami Florida

*General Comment: Dixie Bedding customer service is very HORRIBLE

Show customers why they should trust your business over your competitors...

We bought the King Koil "Elise" 'no turn mattress' along with our bedroom set.

Within a year, the mattress had dents were each of us sleep. Despite being a "no turn" mattress, we rotated the mattress in order to alleviate the the hump and dents.

When we started developing back and neck problems, we contacted King Koil to excersize the warranty, believing the mattress to be defective.

We were amazed and appalled to learn that we have to PAY $50 to have them come check the mattress for defects! this had to be paid upfront in the form of a money order (no checks). Sound pretty shady for a large company to not accept checks!

The inspector showed up, and spent about 10 minutes with a laser device and left. We later were contacted by King Koil/Dixie bedding and told that the dents were not the pre requisite 1 3/4 inch deep to qualify for warranty.

Note that the inspector showed up 3 hours after we had slept on the mattress, and did not account for the pillow top..(the mattress itself is sagging, but the pillow top is foamy and rebounds...resulting in a dent that is only 1 1/2 inches if not compressed)

I called Dixie Bedding, and expressed that the mattress is defective, and we are absolutely not happy with it...We simply wanted the mattress replaced. We even accepted the fact that we would have to pay shipping. The response we got was that we would have to pay another $50 to have it reinspected, and if it has a 1 3/4 inh depression, it would satisfy the warranty terms.

The mattress is a complete waste of money and one of the most uncomfortable pieces of junk I have ever had the displeasure to sleep on.

It is unfathomable that I have to pay in order to have the warranty considered; the inspection process is questionable at best, and there are no other alternatives....King Koil only will consider the one authorized inspector...there is no independent testing available.

This will probably have to go to small claims court.

boca raton, Florida
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This report was posted on Ripoff Report on 04/13/2009 02:15 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

Dixie Bedding customer service is very HORRIBLE

AUTHOR: Jay - (United States of America)

Dixie Bedding customer service is very horrible. They do not take the time to listen to your concerns or wellfair of their product. The lady on the other end hung up the phone on me twice. As I was explain to her my situation she raised her voice at me not even getting upset or raising my voice at her. I asked her for the name of the owner to the business and she advised me that information was not for the public to know. HORRIBLE customer service. What kind of business can not give out the name of it's owner???? After spending $300 on a mattress and a year later you would think they would have some kind of understanding to your situation but that did not happen, I think I need to go to a small claims court as well 
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