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Report: #672424

Complaint Review: kingsizedirect.com - Indianapolis Indiana

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  • Reported By: John — State College Pennsylvania USA
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  • kingsizedirect.com KingSize, P.O. Box 8386 Indianapolis, Indiana United States of America

kingsizedirect.com KingSize, OneStopPlus.com, plus+sizeliving used deception to falsely advertise a "free express shipping" offer Indianapolis, Indiana

*Consumer Comment: No they have not learned...

*UPDATE Employee: Express Shipping

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KingSize advertised "free express shipping on orders of $25 or more" on their main web page before Christmas of 2010. Everything sounded fine, and I even read the fine print of the offer (http://www.kingsizedirect.com/staticpage/contentpage.aspx?pagename=KSD_121310_KS20506), which doesn't state anything unusual. I have a screen cap of the offer here since this offer will change/expire: http://2geek.org/images/kingsize_offer_deception.jpg

Not only is the offer title deceptive, but the actual steps are deceptive when they use the words "free delivery". The false advertising leads a customer to believe this offer will give them free shipping/free delivery.

The problem is that none of the shipping is ever "free". Placing an order with the website will remind the customer that the free shipping/discounts will be applied in the final steps of the order. Free shipping is never applied, even if the customer follows all directs and selects "express shipping" as directed by the offer.

I contacted KingSize directly over the phone and was baffled to learn that their offer is really just a free upgrade to express shipping from standard shipping. So this is NOT "free express shipping" or "free delivery" as the advertised stated. This is merely a "free upgrade". NO where in the advertisement, offer, or fine print did it ever clarify that this was a free upgrade to shipping.

So KingSize lures online customers in with false advertising, then figures we'll just let the order go through anyways because after all, it's only shipping, right? Wrong. Instead they won themselves a place here on RipoffReport with a POed customer. I'm filling this report to call out KingSize on their false advertising and deceptive tactics.

This report was posted on Ripoff Report on 12/16/2010 05:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/kingsizedirectcom/indianapolis-indiana-46283/kingsizedirectcom-kingsize-onestoppluscom-plussizeliving-used-deception-to-falsely-ad-672424. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#2 Consumer Comment

No they have not learned...

AUTHOR: Cheri - (U.S.A.)

POSTED: Sunday, January 08, 2012

Well it's obviously OSP HASN'T Learned! I had won a 20% off my entire order discount/coupon and NO WHERE in that coupon does it say that you must order at least $75 for the coupon to be active. When I called because the code wasn't working your employees were RUDE and treated me as if i'm retarded or something, having me read off the entire coupon over the phone (which I did) and told me to go click on some PDF link at the bottom to read through a manual of "restrictions" which is ridiculous!  If you are going to post a coupon, post that it's only good for orders over $75... what you are doing right now is FALSE ADVERTISING and I plan to post my own report here about it. I am NOT happy with your company right now!  So, in my opinion, you haven't learned a d**n THING!

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#1 UPDATE Employee

Express Shipping

AUTHOR: KingSize Customer Service - (United States of America)

POSTED: Wednesday, December 29, 2010

Dear KingSizeDirect.com Customer,

We sincerely apologize for any confusion caused by the KingSize coupon code KS20506. This coupon, was designed to provide free express shipping upgrade to our customers when placing an order of $25 or more. We did not intend any confusion to our first time and loyal customers.

We know this has been a frustrating experience due to the confusion of standard shipping vs express shipping. This has been a learning experience for us and we are taking steps to elevating this from happening again.

Sincerely,
The KingSizeDirect.com Customer Support Team

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