Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #266612

Complaint Review: Kirby Vacuum - Alexandria Virginia

  • Submitted:
  • Updated:
  • Reported By: LaPlata Maryland
  • Author Confirmed What's this?
  • Why?
  • Kirby Vacuum Kirby.com Alexandria, Virginia U.S.A.

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

My husband and I were enjoying an afternoon at home when we were invaded by a Kirby salesman. He approached our house with a bottle of window cleaner and asked if we had received one of these yet. When we replied in the negative he told us to wait a moment and he would be back.

The next thing we know, he is returning with a bunch of boxes and starts setting up to do his demo of this vacuum cleaner. I left my husband to deal with the guy and went to another room to work on something else and to "listen in" on this demo.

He convinced my husband to let him do the demo by saying that he was getting $50 towards college for selling these vacuums. My husband agreed believing he was giving this guy a helping hand to complete his schooling.
As he gave the demo, my husband started to notice several odd things. First, the guy's buddy who was driving left him. Yep, even if we wanted him to leave after 5 minutes we were stuck with him until he could call and get picked up.

Next, to show "the amazing quality" of the Kirby and the ineffectiveness of our vacuum, he dumped salt on the floor and used our vacuum to clean it up. Instead of vacuuming the same area with the Kirby, he vacuumed slightly to the side of it where there was still salt, claiming that the Kirby was doing a much better job and see how much our vacuum missed.

After that demo he had to go searching for dirt on our tile floors to show how well the Kirby works on solid surfaces. By searching I mean that he had to go behind and under things to vacuum that normally don't get vacuumed regularly anyway. I guess my broom, mop, and bucket proved just as effective as that vacuum.

Finally, my husband put an end to this guy's demo. After waiting about 10 minutes for his ride, an entirely different person showed up to get him! After much ooohing and aaaahing over how nice a home we have, this woman tries some more to sell my husband on the vacuum. She claims that really both husband and wife need to be present and they should come back another time. At this time the salesman jumps in to agree with her and tries to arrange a time when he can come back to speak with the wife.

I guess he was way too focused on his demo to remember that just 20 minutes ago he not only spoke to me but shook my hand as well. My husband just sent them on their way.

We both got a very bad vibe about this from the start. I felt that they may have been using this to gain entrance into the house to case the place. I'm very thankful my husband was home and I wasn't alone and that I could leave the room to just listen.

We just wanted to give a heads up to those who may potentially be put in the same situation. My husband is a cop so we may have read more into the situation than what there really was; but after reading some of the complaints on line, I'm glad we followed our guts and did not purchase this vacuum.

Housewife
LaPlata, Maryland
U.S.A.

This report was posted on Ripoff Report on 08/10/2007 11:41 AM and is a permanent record located here: https://www.ripoffreport.com/reports/kirby-vacuum/alexandria-virginia/kirby-vacuum-home-invasion-to-try-to-sell-a-vacuum-ripoff-alexandria-virginia-266612. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
4Consumer
0Employee/Owner

#4 Consumer Comment

Home invasion????

AUTHOR: Tallulah-phoebe - (U.S.A.)

POSTED: Saturday, October 13, 2007

Since when did allowing a stranger to enter your home constitute a home invasion?? Even a very young child understands to never open the door to strangers, let alone allow them inside.

Respond to this report!
What's this?

#3 Consumer Suggestion

You have got to be more careful!

AUTHOR: Amber - (U.S.A.)

POSTED: Friday, October 12, 2007

Personally, I do not open the door for ANYONE unless I know who they are, like the Fed Ex or UPS delivery person in uniform and I can see their truck. Opening the door to a stranger is incredibly dangerous-what's to stop them from forcing their way in? Even with your husband there, if you let someone into your home, they can pretty much do whatever they want. Home invasion robbery, casing your home to rob it later, whatever-be safe, be smart, pretend you aren't home when a stranger knocks on your door!

Respond to this report!
What's this?

#2 Consumer Comment

Kirby operates like a criminal organization

AUTHOR: Bertfw - (U.S.A.)

POSTED: Saturday, August 25, 2007

It's true that you don't have to let Kirby salespeople into your home, but the problem is they use false pretenses to get in the door. a young lady came to my door and I was told that a new home cleaning company was opening an office in my area, and to drum up business in the area they were going around offering a free cleaning of floor, carpet, furniture, whatever. The person who came to my door was alone with no vehicle. I showed her a couch which is a bear to clean, and she got on her cell phone and called "the cleaning crew", then she left to "have a smoke outside". Shortly afterwards two guys showed up with a box full of cleaning equipment. One guy left while the other guy started setting up. Right up until that moment I had no reason to expect a sales pitch for a Kirby, but something about the way these guys acted made me feel that maybe it was a scam to case the house, so I made sure I watched the other guy get back in his van and leave. Meanwhile the other guy starts talking about the Kirby, I told him I don't care HOW you clean the couch, just get started. He than made up some story that he had to use a certain number of filter discs as part of his demo (like I care!) I told him if he didn't get to cleaning the couch he was going to have to leave, so he got started. Meanwhile he kept talking about his filter discs and the vacuum, of course I had decided to watch this guy like a hawk. After a while he finished and tried to demo the cleaner on carpet, I only let him spend about a minute dorking around, then told him it was time to pack up and get out. He then sat down and scribbled on some paper for a while, and said I could buy the cleaner for $700. I explained to him that the couch cleaning is all I was after, not a vacuum cleaner. He then called his "boss" and sounded upset that I wasn't buying, a few minutes later the "boss" showed up and said I could have the cleaner for $700 - meanwhile the demonstrator guy was very slowly packing up the equipment, I guess to give his boss a chance to continue the pitch, and I said that if they didn't get out I was calling the cops. This worked like an amazing catalyst! BOTH of them started tossing equipment into the box as fast as they could, then left. I should explain that while these guys were fairly pushy, they were not overly rude or anything, but still I came pretty close to physically tossing the demo guy out. Even after they left I continued to keep an eye out around the house, because I wasn't convinced they were legitimate - they never provided any business card or other form of ID.

Kirby seems to be a company stuck forever in the golden age of the door-to-door salesperson, like maybe the 1940s. Things that people accepted back in those days do not apply today. These people lied to get into the house, did not identify themselves as Kirby reps, there were three of them and made sure that the most I had in my range of vision at any one time was two, and it was very creepy in the way that people kept coming and going and also in the way te demonstration is performed. They work EXACTLY like a group of criminals casing a joint. I told the "boss" guy that I would never buy a Kirby specifically becase of the way they conduct their sales pitch. True, you don't HAVE to let them in your house, but they do not present themselves as vacuum cleaner salespeople or even as Kirby reps, they lie to get in the door.

Respond to this report!
What's this?

#1 Consumer Suggestion

You were under no obligation to let him in.

AUTHOR: Robert - (U.S.A.)

POSTED: Friday, August 10, 2007

If you were becoming uncomfortable, you should have asked him to leave.

This is hardly a "home invasion" as you call it. You didn't have to let him in and after he was inside, you could have instructed him to leave at any time - whether he had a ride or not is not your concern - you should have said "leave please."

Kirby does use home demos to sell their cleaners - it's the only way to buy one!

If you go to their website and ask for a demo, someone will call you to set up an appointment.

I have heard of other distributors who to some "blind house visits" and this is what you describe.

Again, you should be more assertive. Never let anyone remain on your property if you don't want them to remain. Once you tell the person to leave, if they don't you can (at least where I leave) use any and all force to remove them. However, another method is to call the local police and have them removed if necessary - and file a criminal tresspass complaint as well.

I hope that in the future you speak up for yourself and assert yourself.

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now