Report: #1411434

Complaint Review: KIRK Air Condition Company

  • Submitted: Sat, November 11, 2017
  • Updated: Sat, November 11, 2017
  • Reported By: Charles — Dallas Texas United States
  • KIRK Air Condition Company
    2819 Hickory
    Dallas, Texas
    United States

KIRK Air Condition Company None Known Deceptive practice relating to A/C and Heating unit service. Dallas Texas

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I was referred to this company by a friend, I requested the company to service my A/C & Heating Unit.  The request was for two checks  a year. One in the spring and the other in the fall. In 2016 I received the service as discussed (advertised) while i am not sure they did anything but changed the filter and looked at the unit. I was felt they did what was required. The cost was $160.00. i signed the agreement for for the two services.  2017,  I requested the same service, this time they came in  the spring/summer, they did not send me an agreement to sign or any other document.  I specifically requested the same service i had the year before. The service tech came checked the unit, replaced the filter, however he did not clean (wash down) the outside unit as was done before.  I di not complain, I did the wash down myself.  When the fall came I called to schedule the fall service call. 

After waiting a few days and no one came i called again.  this time they sent me a letter stating I had no agreement for this year and tyhe agreement I had for 2016 expired.  I was shocked because acording to the 2016 agreement it had nothing to do with any other year.  When I received the expired notice and called to find out how/what the 2016 agreement had to do with the 2017 request.  i was informed I never "RENEWED" my agreement. I tried to explain to the person I was speaking with that i had not been informed there was a renewal requirment for the agreement.  She became very rude, informed me I should have renewed the contact, when I explained to her that I requested the same service in 2017 that I had in 2016, no one said anything about an agreement for 2017 or i should have renewed my contract in 2016. 

As I tried to explain my understanding of the agreement she would talk over me.  I asked her to please listen, she informed me, she knew she was correct because she was the only perrson who does the scheduling/agreements and she never made a mistake because her "COMPUTER" tells her when to send notices and how to set up service for customers.  I asked her how was i to know the agreement must be renewed each yera. She informed me she know she told me when i made my request , " I ALWAYS TELL EVERYONE." She makes no mistakes.  When i said I paid the same price this yeqar that was paid in 2016, she said i was wrong and "HER" computer would prove it. She would send me some information she would download from the computer and I would understand. End of conversation. I have attempted to contact the owner/manager of the company , however I am unable to get through to him/her. 

Thank you for what ever you are able to do to correct this situation with this company.

Charles3607@sbcglobal.net

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This report was posted on Ripoff Report on 11/11/2017 04:41 PM and is a permanent record located here: http://www.ripoffreport.com/reports/kirk-air-condition-company/dallas-texas-75226-2121/kirk-air-condition-company-none-known-deceptive-practice-relating-to-ac-and-heating-unit-1411434. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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