Report: #1040010

Complaint Review: Kiss Janitorial

  • Submitted: Tue, April 02, 2013
  • Updated: Fri, April 05, 2013
  • Reported By: Ray — Austin Texas
  • Kiss Janitorial
    13498 Pond Springs Rd Ste A
    Austin, Texas
    United States of America

Kiss Janitorial After services was cancelled and paid in full, they try to claim there is a past due that was over 1.5 year old Austin, Texas

*REBUTTAL Owner of company: K.I.S.S. REBUTTAL

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We used Kiss cleaning service since Aug 2009, at first we had good luck with their cleaning staffs and as time goes by, the service kept getting worst.. they did not clean the floor (there has been time that dead roaches was left unclean weeks after weeks. After we file a complaint with the company, they said they will send a supervisor for site visit..
but the supervisor never did show up. Therefore, we decided to terminate their services and hire someone else for our weekly cleaning service. We received our final bill in Sept 2012 and we immediately paidfor that invoice..

After that, we began getting call from their office manager saying we still owe them 1 more month of service that dated back 1.5 years ago (they now say we are past due 1.5 years ago) and unless we show them a cancel check, we are responsible for the payment. issue
#1. We were never told that we were past due.. even with the last invoice, it didn't show us being past due #2 we have switched to a different bank over a year ago and we have no more access to bank we were using. KISS never mention any past due until we terminate the relationship and now they have been harassing us for payment. This is a shady business that should not be allowed to be accredited by BBB.
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This report was posted on Ripoff Report on 04/02/2013 11:25 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Owner of company


AUTHOR: K.I.S.S. INC. - ()

I am sorry that this customer feels he is being harassed.  The fact is the company still owes for one month of service.  The checks that we received from this company appear to be coming from a bill pay system at a bank.  On the checks we received there has never been an invoice number listed.  It is Company policy to always apply payments to the oldest open invoice.  If an invoice number is listed on the check and it isnt the oldest open invoice it is still posted to the oldest invoice but the invoice number listed is referenced on the system.  At that time we also call the customer to explain that to them.
It was not until the Customer ended service September 2012 and a past due notice for September service was sent to them on October 19, 2012 that the Customer said that they do not owe us anything. 
They sent us an email on October 22, 2012 stating they had paid September invoice #101426 with check # 67370614.  On October 22, 2012 my office manager sent them back an email that stated yes we did receive check #67370614 on September 11, 2012 but it was applied to the August invoice #101073.  She also explained our policy to apply payment to the oldest outstanding invoice. 
On November 19, 2012 we sent another past due notice.  Then on November 20, 2012 we received an email saying all their invoices were paid in full and this had already been discussed in a previous conversation.  On the same day we responded that they still had an open invoice. 
On December 15, 2012 we sent them another past due notice with a statement attached and told them in going back over their payments that there was no payment received in August 2011. 
On January 15, 2013 another past due notice was sent.  On February 13, 2013 we sent them a certified letter about the past due amount with a statement attached from December 31, 2010 to October 22, 2013 and a report of all their invoices and payments since we had started their service. 
In a certified letter, dated February 15, 2013 from the customer they still said they did not owe us any money. 
On March 15, 2013 we turned this over to our Collections Attorney.
Because no invoice numbers were referenced on their checks, it was impossible to know they had skipped payment in August 2011.
I have reports of all invoices and payments from our accounting system, a copy of two of their checks received to show no invoice number and a copy of the Customer Notes for our accounting system. 
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