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Report: #173250

Complaint Review: Klan Store - Ocala Florida

  • Submitted:
  • Updated:
  • Reported By: Hanover Pennsylvania
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  • Klan Store PO Box 831141 Ocala, Florida U.S.A.

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On November 3rd my son ordered and paid for a belt buckle. Nov 4th the acknowledged the order and deducted it from my bank account. Status was marked "Processing". On November 22 we got an email asking us to register at Irag.com. Still no belt buckle.On Dec 12th got an email stating not to email them and ask about the status they are to busy and can't waste their time. On January 5th got a email stating it was on back order.On Jan 19th we got an email asking us to write a testimonial on how good of service and how good their products was and you would get a free gift certificate, even if you have never purchased a product. On Jan 19th my son responded with:

"this is the first time buying something from you. and you wrote me and said since there was alot of people buying belt buckles and it might take a little bit longer, but i ordered mine in september snd still haven't seen it and i don't want my money back or a gift certificate i think its very fair that i should get a free 3ftx5ft confederate flag. which i dont think its out of the question because its been 5 months and you want to write me and ask me to write you back telling how good of job you did. i think its uncalled for, think about five months which makes me think if anybody else got theres"

Yes, he didn't get his dates right but this is what they replied on Jan 25th:

"Uhmmmm.... Do you think we can't check on your order? If it really had been 5 months I could've seen why you would be irritated. Please don't write to us making up blatant lies and then begging for free products. First of all you obviously can't do simple math because September until January is FOUR months not FIVE, or did you forgot because you couldn't get your lies straight considering you ordered in NOVEMBER not SEPTEMBER which is only TWO months ago! We do not want business from attempted con artists or liars, so we are refunding your money in full as of right now. Go try your lies on someone else."

No Thanks,
KlanStore

So, when I read this I was quite upset and I responded:

Uhmmmm.... Do you think we can't check on your order? If it really had been 5 months I could've seen why you would be irritated. Please don't write to us making up blatant lies and then begging for free products. First of all you obviously can't do simple math because September until January is FOUR months not FIVE, or did you forgot because you couldn't get your lies straight considering you ordered in NOVEMBER not SEPTEMBER which is only TWO months ago! We do not want business from attempted con artists or liars, so we are refunding your money in full as of right now. Go try your lies on someone else.

No Thanks,
KlanStore

My name is XXXXX. XXXXXX mother. I will just say one thing. I cannot believe you would respond in such a disrepectful way to a customer. Which by the way, maybe XXX should have checked his saved emails to give more precise dates, but considering he is a child and has been very patient waiting for this belt buckle, which he paid for out of his allowance, I don't blame him for being a little irritated that you could ask for his "free" testimonial letter. Your response way way way uncalled for.

I will be expecting to see this credit to my account by the end of the week, until then I will be patient. If it is not received by then, I will take further actions.

I do believe you need a course on customer service and how to respond to emails. This in itself will help improve sales not lose them. If you want your business to succeed, this is NOT the way. Yes, XXX is only one customer, but you gain customers by word of mouth. Bad words won't bring in new customers and with no customers no profit.

Take your time next time you receive a complaint, and by the way you will receive more that is the way of the world, and THINK BEFORE YOU RESPOND.

And finally this is their response:

Maybe if you taught your son a little manners and how to read, then you wouldn't have to go around trying to stick up for his lies and attempted deceptions. Then again the apple usually doesn't fall far from the tree now does it?

FYI We did not ask for a "free testimonial" this was a mass email sent to all subscribed customers about a contest for testimonials and reviews where our customers could receive free gift certificates to our store. Then again, maybe you can't read either.

Maybe if you took a class on parenting, you would not have to deal with situations where you are trying to cover up for your sons lack of morals because you did not raise him with any.

I could understand a customer being a little irritated by an order taking a while to get there, but to out right try to defraud our company is uncalled for. If your son had of been honest, then not only would we have sent him his product, but we would have sent him free gifts as well for the wait. But, when we checked into his order and found the deceptions, yes it "pissed us off"

Just as customers do not like being ripped off by dishonest companies, we do not like being ripped off by dishonest customers! Are we supposed to allow attempted defraudment's from a person, just because they are a child? I don't think so. We have ZERO tolerance for liars PERIOD

If this was not an attempted defraudment by your son and just and honest mistake, then maybe he should have checked his account before writing such a nasty letter to us asking for free products, or if he is only a "child" then it is your responsibility to do that for him. In other words you need to keep him on a tighter leash if you don't want to have to deal with YOUR CHILD"S actions. THINK BEFORE YOU RESPOND."

NOW WHAT I AM SAYING IS PLEASE DO NOT BUY FROM THIS COMPANY! THEY ARE RUDE, CRUEL, DISHONEST AND THIEVES. WE LEARNED OUR LEASON AND THANK GOODNESS DIDN'T LOSE ALLOT OF MONEY ON THIS FRAUDULENT COMPANY


Nancy
Hanover, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 01/25/2006 02:17 PM and is a permanent record located here: https://www.ripoffreport.com/reports/klan-store/ocala-florida-34483-1141/klan-store-rebel-style-ripoff-ordered-and-paid-for-a-belt-buckle-never-received-it-sti-173250. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
18Consumer
0Employee/Owner

#18 Consumer Comment

Don't you just hate it when a hate-store does hateful things?

AUTHOR: Thomas - (U.S.A.)

POSTED: Sunday, September 02, 2007

So someone has been to college? Big deal. So have I. I have a fair number of patents (USA & EU) to show for it. Being to college has nothing to do with being a hate-monger.

I don't do computer programming and web pages, either. I had teams of Ph.D.'s do that for me.

A free country permits its citizens to engage in most activities that do not directly disadvantage other citizens. But just because you can do something does not make engaging in that activity a good idea.

Germany forbids any activities that include n**i symbols. Should we admire the USA for tolerating the use of Klan symbols and the Confederate flag? In the end, both sets of symbolism are aimed at certain minorities. You would probably never understand the impacts of these practices until you are on the receiving end.

And yes, I am as white as fresh snow. But I wasn't raised to hate. This upbringing has saved me a lot of wasted effort and money as it opened a lot of advantageous doors.

Have a wonderful day.

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#17 Consumer Suggestion

I will dignify some but not others.

AUTHOR: Fantacmet - (U.S.A.)

POSTED: Sunday, September 02, 2007

I will not dignify the last person here with any type of response other then, your obvious ignorance, is shocking but not surprising, and it has nothing to do with your racial origins. I am familiar with the store in question. I too purchased a "rebel" flag from them. Yes you can get one from ebay, made in taiwan, that is stiff, and is of rather poor quality(I know I have a few, they have never been flown, but have all begun to fall apart within weeks), the ones available on that website are of high quality materials and made in America, they support our own country's working men and women(of all ages and races thank you very much).

My dealings with them were pleasant, and I have heard of many other pleasant dealings with them, however I have heard an equal number of unpleasant dealings with them. As for the "klanstore" part of which one or two have mentioned, the store is two part. The klanstore is not the actual store itself, it is if I remember correctly called rebelstyle, and klanstore is something they use as an easier way to get money from those who would shop somewhere like that. Money is all green and all spends the same(perhaps part of the problem of scumbag companies?).

Also if I remember correctly this store is now out of business. For multiple reasons, one of which is new management/ownership that can no longer keep popular products in stock from suppliers, higher cost of merchandise from more business being moved overseas, and nobody is willing to pay for a quality product anymore, and to top it all off, yes the bad customer service. It's a shame that the new management had pretty decent customer service, they took over late 06 or early 07, I do not remember. The only reason I remember any of this, is it was the loer priced of only two sources to get a high quality American made bedset of the rebel flag motif which my wife REALLY wanted. It however was always out of stock. I was put on a mailing list for when this item made it in stock again, and to hold one for me. I then got a letter about the going out of business.

There is a difference between the confederate flag and the rebel flag, one has 12 stars and the other has 13. In general it is widely held that the rebel flag which is identical except for the number of stars, were rebels of the confederacy, traitors if you will. Half of my family comes from Arkansas, it is part of my heritage, it is not and never has been a symnbol of hate. The civil war was not about slavery, or about hate, or racism for that matter. It was politics, economics, and tyranny. History is written by the victors, remember that part. Either way, it is a part of my Heritage, every bit as much as the Flag of the Irish Republic. My wife simply likes the design.

We are both "rednecks" and someone here used that like a derogatory term, and I find that highly offensive. I assume that due to all the jokes and propaganda, it's the same tired, rednecks are ignorant and toothless uneducated morons. Well I am toothless, thanks to heredity, but that is soon to be taken care of. I am far from an ignorant, uneducated moron. My IQ is such that it is not worht posting as you would probably call me a liar.

Suffice to say I graduated highschool at the age of 16 and continued on for a degree in electronics engineering and then another in network administration. I know multiple programming languages, and can build websites using nothing more then notepad in windows or vi in linux, I do not need to use an editor that is point and click such as dreamweaver or frontpage. I have worked for several of the major IT companies in this world, and a couple of large internet providers in the technical area. I have also written technical documentation and troubleshooting and knowledgebase guides.

Yes I drive a lifted 4x4, and yes it has multiple rebel flag stickers on it. Yes I own a firearm, I own 5 of them in fact, and am getting more. Yes I carry them, and yes I am legal to do so. Yes I go hunting, and fishing, and all that other redneck type stuff. I am a redneck, and I am proud of it. I am also considered by the FBI and local and state police to be an upstanding citizen. So I find your derogatory term of "redneck" regardless of the type or derogatory intent, be it ignorance, or racist, to be extremely biased, predjuduced, and offense.

To the rest, some of us prefer higher quality merchandise made in America, as opposed to cheap garbage made overseas, even if it costs a few extra bucks, but at least I won't have to replace it on a regular basis. Oh yeah, my truck is Japanese, as are half of my electronics(simply because I cannot afford German electronics), and they are not made in China, Taiwan, or Singapore. Good things these people are CAPABLE of manufacturing, but not most of the crap they send to us.

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#16 Consumer Comment

none of us are originally from here (but the Native Americans), we're all immigrants

AUTHOR: Jay - (U.S.A.)

POSTED: Monday, January 30, 2006

I'm sort of shocked to find an argument of this magnitude on here. I wasn't searching for this thread; I stumbled across it because it was on the main page.

As I sit here and type my thoughts, I must contradict myself, because I honestly don't find it shocking. There is still a host of racist people in America. Racist people are created everyday--not just against African Americans (which I am), but not against Arabs, people of Islamic faith, etc. Why am I not shocked; because the "white privilege" still exists; discrimination still exists; classism still exists; colorism still exists; ageism still exists.

I could go on and on, but I won't. It's unfortunate that the world is like this. So many stereotypes created, so much hate, and believe me, it does affect society. People don't get approved for home loans because of racism; people receive substandard education because of racism, blah, blah, blah!

I'll stop here, but you know what's funny, none of us are originally from here (but the Native Americans), we're all immigrants, REMEMBER THAT!

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#15 Consumer Comment

My rebuttal wasn't directed entirely at you

AUTHOR: Sean - (U.S.A.)

POSTED: Monday, January 30, 2006

Nancy,

My rebuttal wasn't directed entirely at you, it was more toward Jennifer to help clarify. The only thing I implied about you is that you're racist. Which, you cannot deny since you are shopping at a white supremacist on-line store.

I wasn't searching for reports about the clan store. I actually look through rip-off reports several times a week, sometimes to see what's going on with certain businesses, and sometimes to offer my feedback (sometimes good, sometimes to lambast idiots).

I think your report about the clan store is good since you were in fact ripped off. But, since I believe in Karma, and being that you were shopping at a store that is connoted as being a racist store operated by individuals full of hate and bigotry, you deserved to be ripped off.

What America doesn't need are people who are contributing to the coffer's of a group of narrow minded Americans who do not wish to see progress but want this country to regress.

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#14 Consumer Suggestion

WHOA!! Calm Down. My question to you is

AUTHOR: Nancy - (U.S.A.)

POSTED: Monday, January 30, 2006

This is to Sean. I now live in PA, I wasn't born here. Calm Down. My question to you is why are you searching for Rippoffs on Klan Store unless you have been on their website and know of them?

I don't find Ebay being the most reputable web site either. I've purchased items there and never received them, of course, that is the sellers responsibility not actually Ebay.

And since you mentioned it I scanned Ebay and quess what? It offers the same items as Klan Store, so what makes Ebay any better? I didn't write to cause a feud. Just wanted to warn other people they may get ripped off. I'm sorry now I even posted it. I quess the American way it to let people learn from their own mistakes.

Lets not continue bickering on North South history. Lets use the Rippoff website as it should be used. Warning protentcial customers of business's you should be beware of.

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#13 Consumer Comment

dooshbaghs

AUTHOR: John - (U.S.A.)

POSTED: Saturday, January 28, 2006

That store stoled my hard earned dolars too. I give them a money order for some spesial custom hoods, bedsheets and a coupla crosses for a garden party and them dooshbags didnt send me nothing but a autograf picture of jessie Jackson. i want my money back or i'm going to get there charter revocked. They wont never be able to sell nothing to descent white peples no more.

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#12 Consumer Comment

I see your point...

AUTHOR: Courtney - (U.S.A.)

POSTED: Thursday, January 26, 2006

Sean, I do agree that the same or similar purchase could have been made on EBay. I did cringe when I read some of the things on the Klan Store website. It's a real sticky wicket for Southerners. Sometimes, our pride in where we come from gets mixed up with the hateful actions of the Klan. I do apologize if I got defensive. I didn't intend to start a whole debate on the North and the South; we're all Americans, after all. The bottom line is, the Klan store - because of the hateful remarks on their site - is not somewhere I would want to take my business, but I do agree that they were nasty to Nancy, and that was uncalled for. I am proud of the Confederate flag, but I don't want people to take offense to it. An object only has meaning if we GIVE it meaning, and to me (and everyone I know), it represents pride, not racism and hate. I hope my remarks are taken in the good spirit in which they were intended.

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#11 Consumer Comment

You're right, it was never mentioned, but...

AUTHOR: Jonathan - (U.S.A.)

POSTED: Thursday, January 26, 2006

what do you think they sell at the Klanstore? Power Ranger souvenirs.

First off, Mom, what kind of ideals are you promoting for your child by letting him go onto such a STUPID site? You are a Great parental role-model.

As they state on their homepage;

Klan Store is your One Stop source for all White Nationalist Products. Ku Klux Klan - Skinhead - n**i - Confederate - KKK - and the rest, you name it, it is here. Klanstore.com is the ONLY store, you will ever need!

The only store I will ever need?????

You guys are a joke, neither of you know how to spell or use grammatically correct sentence structure. Try using Microsoft Word and then you won't sound so moronically immature.

Instead of spouting hate, why don't you actually do something good for the World?
Like climbing back under the rock that you came from.

You are ridiculous!!!

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#10 Consumer Comment

No problem with the flag

AUTHOR: Sean - (U.S.A.)

POSTED: Thursday, January 26, 2006

Being from Portland, and never having been to the south, I cannot fully understand the desire for the confederate flag. I do understand that the flag stands for a part of their culture and is (or perhaps was) not a racist symbol. However, what I think Jennifer is refering to is the fact that Nancy is buying something from the "KLAN" store, and since she is in Pennsylvania, why does she require the confederate flag? Pennsylvania was part of the Union. She's a d**n Yankee!

Now, why on earth would anyone buy something from the Klan store if they are not racist. If you want a confederate flag, just go on Ebay.

And for Courtney. There are probably more white supremacists per capita around the Northwest than in Texas or other regions of the South. This place was a hotbed in the 70's and 80's. And, I don't think you're a racist just for being from Texas.

Now look, this whole ripoff is going to become a huge political debate about free speech and all that crap.

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#9 Consumer Suggestion

Courtney...100% correct...AND....

AUTHOR: Steve - (U.S.A.)

POSTED: Thursday, January 26, 2006

That is the entire beauty and concept of what I have fought to defend in my 10 years of military service to this country.

We have the right to disagree and have different religions, racial views and heritage. As long as these views do do bring physical harm to anyone.

So what if someone is a redneck and/or a racist? So what if someone flies a confederate flag? These are our rights. We have 100% rights to voice our views, no matter how distasteful to some.

That is called FREEDOM. Unless you ever fought for it, you wouldn't understand.

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#8 Consumer Suggestion

Courtney...100% correct...AND....

AUTHOR: Steve - (U.S.A.)

POSTED: Thursday, January 26, 2006

That is the entire beauty and concept of what I have fought to defend in my 10 years of military service to this country.

We have the right to disagree and have different religions, racial views and heritage. As long as these views do do bring physical harm to anyone.

So what if someone is a redneck and/or a racist? So what if someone flies a confederate flag? These are our rights. We have 100% rights to voice our views, no matter how distasteful to some.

That is called FREEDOM. Unless you ever fought for it, you wouldn't understand.

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#7 Consumer Suggestion

Courtney...100% correct...AND....

AUTHOR: Steve - (U.S.A.)

POSTED: Thursday, January 26, 2006

That is the entire beauty and concept of what I have fought to defend in my 10 years of military service to this country.

We have the right to disagree and have different religions, racial views and heritage. As long as these views do do bring physical harm to anyone.

So what if someone is a redneck and/or a racist? So what if someone flies a confederate flag? These are our rights. We have 100% rights to voice our views, no matter how distasteful to some.

That is called FREEDOM. Unless you ever fought for it, you wouldn't understand.

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#6 Consumer Comment

Not Racist

AUTHOR: Nancy - (U.S.A.)

POSTED: Thursday, January 26, 2006

You are right. It was just a rebel flag belt buckle. I see no harm in it. We are originally from the mid west and we too have a rebel flag on our bumper of our car. We are not racist.

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#5 Consumer Comment

That Sucks - not a REDNECK or a RACIST

AUTHOR: Courtney - (U.S.A.)

POSTED: Wednesday, January 25, 2006

Nancy, I agree. I would have been angry, too. Definitely I would take my business elsewhere. And Jenifer, I will assume the "hateful racist propaganda" you speak of is the Confederate flag she requested, since it was never mentioned what was actually on the belt buckle. I find humor in your remark... I am from the South, and I for one LOVE my Confederate flag (in my garage) and my Confederate bumper sticker (on my truck). No, I'm not a REDNECK or a RACIST... I'm just proud to be from the South, and there is nothing wrong with that at all.

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#4 Consumer Comment

I for one

AUTHOR: Jenifer - (U.S.A.)

POSTED: Wednesday, January 25, 2006

Am very glad that they never shipped hateful racist propaganda to your child. Just what this world doesn't need is children bringing hate into a new generation. Imagine that-a company that breeds hate being rude to someone? Things that make you go hmmmmmmm.....

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#3 Consumer Comment

I for one

AUTHOR: Jenifer - (U.S.A.)

POSTED: Wednesday, January 25, 2006

Am very glad that they never shipped hateful racist propaganda to your child. Just what this world doesn't need is children bringing hate into a new generation. Imagine that-a company that breeds hate being rude to someone? Things that make you go hmmmmmmm.....

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#2 Consumer Comment

I for one

AUTHOR: Jenifer - (U.S.A.)

POSTED: Wednesday, January 25, 2006

Am very glad that they never shipped hateful racist propaganda to your child. Just what this world doesn't need is children bringing hate into a new generation. Imagine that-a company that breeds hate being rude to someone? Things that make you go hmmmmmmm.....

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#1 Consumer Comment

I for one

AUTHOR: Jenifer - (U.S.A.)

POSTED: Wednesday, January 25, 2006

Am very glad that they never shipped hateful racist propaganda to your child. Just what this world doesn't need is children bringing hate into a new generation. Imagine that-a company that breeds hate being rude to someone? Things that make you go hmmmmmmm.....

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